Bilingual Customer Service Representative - Technical

Moneris; Sackville; On-site; CAD 90,000 - 120,000; Full time

Job summary

RBC in Toronto seeks a Senior Business Analyst to drive enterprise-wide reconciliation transformation. You will combine business analysis, process management, and BI to architect scalable reconciliation solutions and support Finance Shared Services across the organization.

You will lead cross-functional teams, define future-state processes, and ensure successful go-lives with strong data mapping, ETL design, and regulatory alignment.

Qualifications

• Bachelor's degree in Business, Information Technology, Engineering, or equivalent professional qualification.
• 6+ years of business analysis experience delivering large-scale initiatives, with demonstrated expertise in requirements elicitation and management, enterprise analysis, requirements analysis, and solution assessment and validation.
• Deep understanding of reconciliation processes, including GL matching, exception management, cash reconciliation, balance reconciliation, suspense account management, sub-ledger reconciliation, and multi-way reconciliation scenarios in domestic banking, international banking, or insurance environments.
• 3+ years of specialized experience leading end-to-end financial services transformation initiatives, including requirement gathering, solution derivation, operational support during transitions, and production deployments.
• Proven ability to work independently with minimal support, deriving solutions and driving initiatives to completion while collaborating effectively between operations and IT partners.
• Critical and strategic thinking capabilities to analyze complex business challenges and develop innovative, solution-driven approaches.
• Demonstrated expertise translating complex financial services requirements into actionable technical solutions, with strong business acumen and source-to-target data mapping expertise.
• Proficiency in gap analysis for current state versus future state assessments and source-to-target data mapping.
• Enterprise-level delivery experience managing complex, multi-stakeholder initiatives with demonstrated collaboration across CTB, RTB, and Operations teams.
• Demonstrated ability to lead cross-functional teams through business transformations with strong stakeholder engagement and change management capabilities.
• Flexibility to support occasional weekend availability for system go-lives and production cutover events.

Responsibilities

• Lead transformational business initiatives across assigned business units, designing comprehensive future-state reconciliation solutions that significantly reduce operating costs and strengthen financial, internal, and operational controls
• Drive organizational change management by partnering with cross-functional teams, business units, operations teams, and global process service partners to reimagine current-state reconciliation processes and deliver transformational outcomes
• Establish centers of excellence and best practices for reconciliation across the enterprise, building organizational capability and embedding sustainable change
• Conduct advanced business analysis and requirements elicitation, translating complex business needs into enterprise reconciliation solutions that support Finance Shared Services scaling and strategic growth
• Lead strategic stakeholder alignment initiatives, balancing competing needs of business, end-users, and technical stakeholders while championing organizational transformation
• Design and optimize reconciliation processes across multiple scenarios (GL to Source System, Sub-ledger, NTZ Intragroup, cash, asset recs, n-way reconciliations)
• Leverage reconciliation product expertise to optimize SmartStream TLM platform configurations, drive best practices implementation, and accelerate time-to-value for new onboarding initiatives
• Develop enterprise-grade project documentation aligned with RBC Agile/PMF standards, including EPICs, User Stories, detailed process flows, comprehensive UAT plans, PRD cut-over strategies, and RTB hand-over documentation
• Architect Financial Information Business Rules (FiBRS) and Static Data configurations for complex onboarding/off-boarding scenarios
• Provide technical leadership in data transformation design, including ETL process optimization (Datastage, Monarch, Apache Airflow, Python) and advanced reporting solutions

Skills

Business Analysis

Requirements Elicitation

Data Mapping

Process Management

Stakeholder Engagement

Change Management

Financial Services

Education

Bachelor's degree in Business or IT

Tools

Datastage

Monarch

Apache Airflow

Python

Job description

Job Description

The Senior Business Analyst is responsible for enterprise-wide reconciliation transformation initiatives.In this strategic role, you will drive transformational End-to-End reconciliation implementa...

Full-time

Your Moneris Career - The Opportunity.As part of the technical Customer Experience (CEx) team, you will provide Customer Service Excellence to Moneris merchants and provide detailed technical POS t...

What is the opportunity?

The Senior Business Analyst is responsible for enterprise-wide reconciliation transformation initiatives. In this strategic role, you will drive transformational End-to-End reconciliation implementations across RBC’s business units, combining advanced business analysis, process management, and business intelligence capabilities. You will architect scalable reconciliation solutions that fundamentally reshape financial operations, optimize financial controls, reduce operational costs, and align with Finance Shared Services strategic objectives. Your deep technical and business knowledge—spanning data sourcing, reconciliation workflows, data migration, UAT, post-implementation validation, and regulatory compliance—will directly impact RBC’s financial operations transformation at enterprise scale.

What You’ll Do

• Lead transformational business initiatives across assigned business units, designing comprehensive future-state reconciliation solutions that significantly reduce operating costs and strengthen financial, internal, and operational controls
• Drive organizational change management by partnering with cross-functional teams, business units, operations teams, and global process service partners to reimagine current-state reconciliation processes and deliver transformational outcomes
• Establish centers of excellence and best practices for reconciliation across the enterprise, building organizational capability and embedding sustainable change
• Conduct advanced business analysis and requirements elicitation, translating complex business needs into enterprise reconciliation solutions that support Finance Shared Services scaling and strategic growth
• Lead strategic stakeholder alignment initiatives, balancing competing needs of business, end-users, and technical stakeholders while championing organizational transformation
• Design and optimize reconciliation processes across multiple scenarios (GL to Source System, Sub-ledger, NTZ Intragroup, cash, asset recs, n-way reconciliations)
• Leverage reconciliation product expertise to optimize SmartStream TLM platform configurations, drive best practices implementation, and accelerate time-to-value for new onboarding initiatives
• Develop enterprise-grade project documentation aligned with RBC Agile/PMF standards, including EPICs, User Stories, detailed process flows, comprehensive UAT plans, PRD cut-over strategies, and RTB hand-over documentation
• Architect Financial Information Business Rules (FiBRS) and Static Data configurations for complex onboarding/off-boarding scenarios
• Provide technical leadership in data transformation design, including ETL process optimization (Datastage, Monarch, Apache Airflow, Python) and advanced reporting solutions

What You Need to Succeed

Must Have

• Bachelor's degree in Business, Information Technology, Engineering, or equivalent professional qualification
• 6+ years of business analysis experience delivering large-scale initiatives, with demonstrated expertise in requirements elicitation and management, enterprise analysis, requirements analysis, and solution assessment and validation
• Deep understanding of reconciliation processes, including GL matching, exception management, cash reconciliation, balance reconciliation, suspense account management, sub-ledger reconciliation, and multi-way reconciliation scenarios in domestic banking, international banking, or insurance environments
• 3+ years of specialized experience leading end-to-end financial services transformation initiatives, including requirement gathering, solution derivation, operational support during transitions, and production deployments
• Proven ability to work independently with minimal support, deriving solutions and driving initiatives to completion while collaborating effectively between operations and IT partners
• Critical and strategic thinking capabilities to analyze complex business challenges and develop innovative, solution-driven approaches
• Demonstrated expertise translating complex financial services requirements into actionable technical solutions, with strong business acumen and source-to-target data mapping expertise
• Proficiency in gap analysis for current state versus future state assessments and source-to-target data mapping
• Enterprise-level delivery experience managing complex, multi-stakeholder initiatives with demonstrated collaboration across CTB, RTB, and Operations teams
• Demonstrated ability to lead cross-functional teams through business transformations with strong stakeholder engagement and change management capabilities
• Flexibility to support occasional weekend availability for system go-lives and production cutover events

Nice to Have

• Proficiency with SmartStream TLM Platform for GL-to-source system reconciliation, sub-ledger matching, and n-way reconciliation scenarios
• Canadian or Caribbean banking experience in personal and commercial banking
• Knowledge of GL attestation policies, reconciliation workflows, and PEGA Attestation Workflow platforms
• Understanding of trade lifecycle management and Systems Development Lifecycle (SDLC) principles
• Experience with ETL technologies such as Datastage, Monarch, Apache Airflow, or Python
• Proficiency with Tableau for reporting and data visualization
• UAT testing and production release support experience
• Familiarity with JIRA and Confluence for project collaboration and documentation

Job Skills

Business Analysis, Business Initiatives, Business Process Management (BPM), Business Requirements, Business Rules, Change Management, Data Mapping, Data Migrations, Data Transformation, Decision Making, End-to-End Testing, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Process Management, Requirements Analysis, Risk Management, SmartStream Transaction Lifecycle Management (TLM), Systems Development Lifecycle (SDLC), Taking Initiative, Time Management, Transaction Lifecycle Management, Transformation Design, User Acceptance Testing (UAT)

Additional Job Details

Address

180 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Posted Date

2026-08-04

Application Deadline

2026-09-25

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.