Bilingual Customer Service Representative

WolseleyCanada; Quebec; On-site; CAD 40,000 - 55,000; Full time

Job summary

Wolseley Canada is seeking dedicated sales support professionals for their contact center, focused on assisting customers with pricing and product inquiries. The role requires strong consultative sales skills and offers comprehensive benefits from day one. Join a team committed to providing exceptional service and support to clients across Canada.

Benefits

Comprehensive benefits fully paid from day one

Career development and training opportunities

Life insurance and wellness program

Retirement savings programs

Paid vacation and sick time

Annual performance and profit-sharing bonuses

Employee discounts

Education reimbursement

Employee referral program

Qualifications

• Experience in a modern automated contact center is required with a focus on lead generation.
• Proven track record in consultative sales and customer service over the phone.
• Ability to collaborate using various software platforms.

Responsibilities

• Assist customers with pricing proposals and support new sales opportunities.
• Make outbound calls to schedule in-home sale appointments.
• Communicate with internal/external resources to ensure order fulfillment.

Skills

Consultative sales

Lead generation

Customer service

Technical skills

Communication

Multi-tasking

Tools

CRM Software

Microsoft Office

Omni channel contact center software

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth. It hasbeen overly committed to providing our customers with the industry-leading safety, comfort,and independence they deserve. As the nation’s top walk-intub/showercompany, our products are made to the highest manufacturing standards, and our customer service is unmatched. We call it the Safe Step Difference.

If you’reconsideringinvesting in your future, look no further to discoverwhy the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members who naturallydesireto providelife-changingservice to our customer base across the US and Canada. Every day, we do our bestto give our bestto those deserving of the same.

We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home saleappointmentsfor our Safety Specialists. Inboundphone callsandoutboundcallresponses tointernet leads arethe first step to create sales opportunities and ultimately helpingseniors retrofit their homes to age in place. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tub Inc. is an ideal place for you. Apply today!

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC products
• Education reimbursement for employees
• Employee referral program

What you will do:

• Assists customers with detailed pricing proposals/quotes for products and services projects.
• Supports new sales opportunities through bid monitoring, prospecting and project research.
• Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
• Provides and develops documentation for customers to look at product information and solutions. Provide product and technical information to outsides sales to support generation of sales into the utility segment.
• Make a high volume of outbound phone calls to consumers who submitted a web form for information on our products with the intention of scheduling an in-home sales visit for the Sales Closer. Occasionally receives inbound phone calls for the same purpose.
• Communicates with internal and external resources, providing customer service and completing quotations, fulfilment of demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
• Fulfills Sales Support activities for the Order to Invoice process, owning the customer interface for quality processes: corrective actions, Field Quality Reports.
• Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
• Regular and reliable attendance
• All team members work one weekend per month in rotation.
• Other duties as assigned

What you will bring:

• Experience working in a modern (automated) contact center is a must with an emphasis on consultative sales or lead-generation.
• Ability to collaborate with others and understand geography and lead-setting skills.
• Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
• Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
• Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
• Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
• Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
• Ability to multi-task across multiple software platforms during your workday.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.