Bilingual Customer Service Representative

Ammega; Mississauga; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Paid Sick Days

Group Benefit Plan

Group Pension Plan

Employee and Family Assistance Program

Job summary

Ammega Canada is seeking a bilingual Customer Service Representative (French/English) for Mississauga or Edmonton to support our lightweight belting and power transmission product lines. You will handle calls, enter orders in Salesforce, coordinate with the warehouse, and assist customers with quotes, orders, and product information.

The role requires 3-5 years of manufacturing customer service experience, MS Office and Salesforce proficiency, bilingual English/French, and full-time on-site work

Qualifications

• 3-5 years of customer service experience in manufacturing, warehouse, or distribution.
• Fluent bilingual English and French with strong written and spoken communication.

Responsibilities

• Handle inbound and outbound calls from customers.
• Input data and orders into Salesforce CRM.
• Coordinate with warehouse to provide accurate information to customers.
• Process quotes and orders via multiple channels (email, phone, CRM).
• Convert quotes to orders and record customer interactions in CRM.
• Resolve complaints and escalate as required, collaborating with Sales on technical issues.
• Provide technical assistance for belting solutions and RGAs when needed.
• Work onsite five days per week and maintain safety procedures.

Skills

Bilingual (English/French)

Customer service mindset

Professional telephone skills

Teamwork

MS Office proficiency

Tools

Salesforce

MS Office

Job description

Job Description

DESCRIPTION DU POSTE

AVANTAGES SOCIAUX :

https://www.youtube.com/watch?v=39vAb8rKOJs

JOB DESCRIPTION

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (French/English) - Mississauga or Edmonton location

Primary Duties and Responsibilities:

• Handle inbound & outbound calls from & to customers
• Input data & orders into the dedicated software system
• Coordinate with warehouse team to collect concise information & provide customers service excellence
• Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)
• Convert quotes to orders
• Recording customer interactions in CRM for consistency in customer relations
• Resolving customer complaints, escalating asrequired
• Consult with sales on commercial and technical issues asrequired.
• Assistcustomers withaccuratetransactions and industry specific product information.
• Provide conveyor and power transmission technicalassistancefor belting solutions.
• Handle RGAs credits and complaints as needed.
• Respect safety procedures & guidelines at all times
• Other projects and duties as assigned

Requirements:

• Open to either Mississauga, Ontario location or Edmonton, Alberta location
• 3 to 5 years of prior experience in Customer Service in Manufacturing, Warehouse, or Distribution industry is required
• Proficiencywith MS Office, and prior experience with CRM software (Sales Force preferred)
• Professional telephone skills, customer service mindset, and professional oral and written communications in English AND in French
• Ability to work efficiently with a team
• Excellent verbal and written communication skills
• High Energy - Able to thrive in a customer service/sales environment
• High Integrity & Accountability
• Decision-making, problemresolutionand creative thinking skills,
• Able to multi-task the activities with shifting priorities.
• Being onsite all 5 days isrequired
• Authorization to work in Canada for any employer

Salary & Conditions:

2. Salary: $55,000 – 60,000 annually (depending on relevant exp.)

3. Days of work: 5 Days in Office, Monday to Friday - Permanent Full time position, 40 hours per week

4. Timings: 8:00am to 5:00pm EST. shift, (flexibility for 9:00am to 6:00pm schedule when required)

BENEFITS:

1. Paid Sick Days

2. Employer Paid Comprehensive Group Benefit Plan – Life/AD&D/LTD/ Extended Health/Dental/Health Care Spending Account

3. Group Pension Plan with Employer Match

4. Employee and Family Assistance Program

ABOUT US:

https://www.youtube.com/watch?v=39vAb8rKOJs

AMMEGA CANADA is in full expansion and is looking for new talents to reinforce its teams.

AMMEGA is a global leader in product quality and service excellence for Lightweight Conveyor Belts, Power Transmission Belts, and Rubber Hose products. Our core mission is to fully enable the most dedicated, knowledgeable and creative team in the industry so that we remain the leading innovator in belting.

We cultivate internal talents, tradition of fabrication, and technical expertise to excel in management performance and operational efficiency in order to deliver enduring value to our customers.

Explore our website to get more information about our company & brands:

Ammega. We make your business move.

Ammega is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally protected factors. We foster an inclusive and accessible environment and are committed to providing support to applicants and employees with disabilities.

About Us

AMMEGA is a global company located in 40 countries.

We value our employees, customers, entrepreneurship and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.

About the Team

We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.

Job Info

• Job Identification 4220
• Job Schedule Full time