Bilingual Customer Service Representative

Intercity Packers Ltd.; Canada; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Profit Sharing

Healthcare Benefits

Matching Retirement Contribution

Overtime Compensation

Over 40 hours

Training & Development and Growth Opp.

Job summary

United Trimen is seeking a bilingual customer service professional in North York, ON to provide friendly, professional support to customers via phone, email, SMS and live chat. The role emphasizes accurate order processing, delivery support, and cross-functional collaboration within a fast-paced environment.

You will work in English and French, ensuring clear communication and timely resolution of inquiries. The position offers a Monday–Friday schedule and a strong team culture.

Qualifications

• Strong verbal and written communication skills.
• Fully bilingual (French/English) for daily customer interactions.
• Aptitude for resolving a variety of issues.
• Excellent organizational skills and ability to manage multiple priorities.
• Enjoy working in a collaborative environment.

Responsibilities

• Liaise with and support customers for order entry, credits, and other needs.
• Support divisions and customers; ensure effective route management.
• Maintain up-to-date knowledge of products and system status to assist managers and customers.
• Provide information to managers, logistics, and sales support on product inquiries.

Skills

Bilingual French/English

Strong communication

Problem solving

Organizational skills

Team collaboration

English team comms

Job description

United Trimen

Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique: Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what we promise. We encourage productivity and efficiency, and there are rewards for jobs well done. Sometimes it’s a financial incentive, other times an award, always a genuine thank-you. The best relationships are founded on honesty, trust, and respect. We say what we will do, and then we do it. Personal and professional growth depends on teamwork. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities. Strong relationships break down barriers and promote innovation and cooperation. By working as an open-minded, responsive team, we achieve excellence. Our future depends on the success of each employee. In an atmosphere of dignity and diversity, our appreciation for each other’s talents and contributions keeps us at our best. We play fair, but never lose sight of the goal to win. With that in mind, we execute our plans and strategies with focus, commitment, and passion.

Benefits

• Profit Sharing


• Healthcare Benefits


• Matching Retirement Contribution


• Overtime Compensation


• Over 40 hours


• Training & Development and Growth Opportunities

We have a wide variety of opportunities to establish yourself in the food industry including sales, sales support, customer service, marketing, administration, finance, operations, technology and inventory management. Come join our team and build your career with us!

Position Summary

Provide friendly, professional, and efficient bilingual (English and French) customer service, as well as order processing and delivery support to United Trimen customers via phone, email, SMS, and live chat. Assist customers with their daily inquiries to ensure their needs are met, while promoting and utilizing e-commerce technologies. Based at our North York, ON office, this position requires full bilingualism (French and English), both spoken and written.

What We Offer

• The salary range for this role is $45,000 to $50,000


• Monday to Friday schedule


• Health, dental, and prescription drug insurance after 30 days


• Profit-sharing program


• Great work environment, family culture, and advancement opportunities

Key Responsibilities

• Liaise with and support customers for order entry, credits, and other needs


• Support and partner with assigned divisions and customers; ensure effective route management


• Maintain up-to-date knowledge of products and system status across divisions and distribution centers to assist Account Managers and customers


• Serve as an information resource for Account Managers, Logistics, and Sales Support on product-related inquiries regarding inventory levels, excessive punches, and general product information

Qualifications

• Strong verbal and written communication skills


• Fully bilingual, written and spoken (French/English)*


• Aptitude for resolving a variety of issues


• Strong organizational skills and ability to manage multiple priorities


• Enjoy working in a collaborative environment


• *English required for daily communication with other team members based in English-speaking Canada and occasional communication with English-speaking suppliers (80%)

Sommaire du poste

Offrir un service à la clientèle bilingue (anglais et français) amical, professionnel et efficace, ainsi qu'un soutien pour le traitement des commandes et les livraisons aux clients de United Trimen, par téléphone, courriel, SMS et clavardage en direct. Aider les clients pour leurs demandes quotidiennes afin de répondre à leurs besoins, tout en promouvant et en utilisant les technologies de commerce électronique. Basé à nos bureaux de North York (ON), ce poste nécessite un bilinguisme parfait (français et anglais), tant à l'oral qu'à l'écrit.

Ce que nous offrons

• Le salaire varie entre 45 000$ et 50 000$


• Horaire du lundi au vendredi


• Assurances soins médicaux, dentaires et médicaments après 30 jours


• Programme de partage des profits


• Belle ambiance de travail, culture familiale et opportunités d’avancement

Principales tâches

• Liaiser avec et soutenir les clients pour la prise de commandes, crédits, et autres besoins


• Supporter et travailler en partenariat avec les divisions et les clients qui lui sont assignés ; assurer une gestion efficace des itinéraires


• Maintenir une connaissance actualisée des produits et de l'état des systèmes au sein des divisions et des centres de distribution afin d'aider les gestionnaires de comptes et les clients


• Servir de source d'information aux gestionnaires de comptes, à la logistique et à l'assistance aux ventes pour les questions relatives aux produits concernant les niveaux de stocks, les poinçons excessifs et les informations générales sur les produits

Compétences recherchées

• Posséder une bonne communication parlée et écrite


• Être bilingue écrit et parlé (français/anglais)*


• Avoir une aisance à régler une variété de problèmes


• Se démarquer par ses qualités d’organisation et gestion de priorités multiples


• Aimer travailler dans un environnement collaboratif


• * Anglais requis pour communication quotidienne avec les autres membres de l'équipe basés au Canada anglais et communication occasionnelle avec fournisseurs anglophones (80%)

United Trimen is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

We thank all applicants for their interest, however only those selected for the next stage will be contacted.

For more than 125 years, Gordon Food Service has delivered uncompromised quality and heartfelt service. From a butter-and-egg delivery service, it has grown into the largest family-operated foodservice business in North America. Today, the company serves customers from restaurants, to healthcare and education, across the U.S. and Canada through its distribution network and more than 180 retail stores.