Bilingual Customer Service Driver (Spanish)

The Sherwin-Williams Company; Prince George; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team, focusing on customer satisfaction and delivering high-quality service. In this role, you will engage with customers, assisting them with their needs and ensuring their experience is exceptional. You will be responsible for delivering products safely and efficiently, contributing to the overall success of the store. This position offers a dynamic work environment where your contributions directly impact customer satisfaction and store performance. If you thrive in a fast-paced setting and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Must be able to lift and carry up to 50 lbs frequently.
• Must have a valid, unrestricted Driver's License.

Responsibilities

• Deliver products to customers in a safe and timely manner.
• Assist customers in person and over the phone with their needs.
• Process sales transactions accurately and maintain work order files.

Skills

Customer Service

Sales Skills

Communication in English

Communication in Spanish

Driving Skills

Education

High School Diploma or GED

Tools

Forklifts

Delivery Vehicles

Job description

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering products to customers from Sherwin-Williams stores in a safe and timely manner using Company vans or pick-up trucks.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Ensure high levels of customer satisfaction through excellent sales service


• Assist customers in person and over the phone by determining needs and presenting appropriate products and services


• Process sales transactions accurately and consistent with policies and procedures


• Follow and achieve sales goals on a monthly, quarterly, and yearly basis


• Maintain precise work order files and formulas


• Pull appropriate products from the sales floor or warehouse


• Tint and mix products, as needed, to customer specifications


• Load, transport, and deliver items to customers in a safe, timely manner


• Assist with loading and unloading items from vehicles


• Maintain the store vehicle and alert the supervisor to repair and servicing needs


• Adhere to assigned routes and following time schedules


• Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle


• Prepare reports and other documents relating to deliveries


• Operate equipment and machines, such as cars, trucks, forklifts, etc.

Minimum Requirements:

• Must be at least 21 years of age


• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future


• Must have a valid, unrestricted Driver's License


• Must be able to read, write, comprehend, and communicate in English


• Must be able to read, write, comprehend, and communicate in Spanish


• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.


• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED


• Have at least one (1) year experience working in a delivery, retail, or customer service position


• Have previous work experience selling paint and paint related products