Bilingual Customer Service Broker (Home & Auto Insurance)

Ontario Teachers Insurance Plan (OTIP); Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading insurance provider as a Bilingual Customer Service Representative, where you will support members with their inquiries and service requests. This role involves resolving issues, maintaining records, and leveraging your language skills to enhance our customer experience. Benefit from generous rewards, including competitive salary and comprehensive benefits from your first day.

Benefits

Rewarding salary and bonuses

100% premium coverage for group benefits

Defined benefit pension plan

Continuing education and licensing fee coverage

Access to professional development resources

Flexible work-from-home options

Opportunities for advancement

Qualifications

• Must communicate in French and complete RIBO training.
• Experience in personal lines automobile and property insurance is valued.
• Intermediate knowledge of Microsoft Office is required.

Responsibilities

• Provide product and service information to members.
• Resolve member complaints and assess risks for insurance policies.
• Document transactions and maintain accurate records.

Skills

Communication in French

Problem Solving

Customer Service

Attention to Detail

Education

RIBO license

CIP Principles and Practice

Property 1

Automobile course

Tools

Microsoft Office Suite

Job description

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employeesfeel valued forthe work they do, supportedasthe people they are, andincluded in thevery fabric of the organization : they bringtheirbestto work every day. And that's why we mean itwhen wesay we put our people at the centreofeverything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do :

The Bilingual Customer Service Representative is responsiblefor providing product and service information to members, resolving member complaints, and assessing risks for automobile and property policies.

The core parts of your role will be to :

• Director respondto telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
• Resolveproduct and service problems. This includes clarifying member complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
• Attractpotential members. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
• Processrewrites and remarketfollowing established new-business guidelines.
• Fileand documentrecords of insurance transactions and maintainand updatecurrent rate manuals for all markets, as received, including new coverage announcements.
• Maintaina comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.

Qualifications

Let’s Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• The ability to communicate in French is required.
• A RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
• The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses : CIP Principles and Practice, Property 1, and Automobile.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite applications.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer :

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here :

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals.We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.