Bilingual Customer Service Broker (Home & Auto Insurance)

Ontario Teachers Insurance Plan; Canada; Remote; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Broker to join their dynamic team. In this role, you will provide exceptional service by addressing member inquiries, resolving complaints, and supporting the sales process for home and auto insurance. With a strong emphasis on employee value and support, this company offers a collaborative environment where your contributions matter. Enjoy competitive salaries, comprehensive benefits, and opportunities for growth as you help shape a future focused on meaningful service and support. If you're passionate about making a difference in the insurance industry, this is the perfect opportunity for you.

Benefits

Competitive salary and bonuses

Industry-leading benefits

Defined benefit pension plan

Coverage of continuing education fees

Learning resources

Flexible work-from-home options

Opportunities for advancement

Qualifications

• Ability to communicate in French is essential.
• RIBO license or willingness to obtain one within three months.

Responsibilities

• Responding to inquiries and processing changes for insurance policies.
• Resolving product and service issues while meeting sales objectives.

Skills

Bilingual communication (French)

Customer service

Problem-solving

Sales objectives

Education

RIBO license

CIP Principles and Practice

Property 1 and Automobile courses

Tools

Microsoft Office Suite

Job description

Bilingual Customer Service Broker (Home & Auto Insurance)

• Full-time
• Department: Broker Service

Who We Are

At the OTIP Group of Companies (OGC), we believe that when employees feel valued for their work, supported as the people they are, and included in the fabric of the organization, they bring their best to work every day. We prioritize our people in everything we do. Join us as we grow into a future that reimagines meaningful benefits, support, and service.

What You’ll Do:

The Bilingual Customer Service Representative provides product and service information, resolves member complaints, and assesses risks for automobile and property policies. Your responsibilities include:

1. Responding to telephone inquiries and written requests, processing changes, assessing risks, and answering account questions.
2. Resolving product and service problems, clarifying complaints, determining causes, selecting solutions, and following up.
3. Attracting potential members by answering questions, providing information, and meeting sales objectives.
4. Processing rewrites and remarketing following guidelines.
5. Filing and documenting insurance transactions and maintaining rate manuals.
6. Maintaining logs, reviewing issues, and discussing contentious matters with management.

Let’s Talk About You:

Ideal candidates will have:

• Ability to communicate in French.
• A RIBO license or willingness to obtain one within three months.
• Completion or commitment to complete CIP Principles and Practice, Property 1, and Automobile courses or equivalents.
• Experience in personal lines automobile and property insurance is an asset.
• Intermediate knowledge of Microsoft Office Suite.

We also consider your potential. If you believe you are a great fit despite not matching all qualifications, we encourage you to apply and share why.

Some of the Perks We Offer:

• Competitive salary and bonuses.
• Industry-leading benefits with full coverage from day one.
• Defined benefit pension plan.
• Coverage of continuing education and licensing fees.
• Learning resources, including LinkedIn Learning.
• Flexible work-from-home and hybrid options.
• Opportunities for advancement.

Let’s work together! Interested? Apply online.

OTIP and its group of companies are committed to creating an accessible and inclusive environment. We provide accommodations upon request for persons with disabilities. We value diversity, equity, and inclusion, and encourage applications from all qualified individuals. We thank all applicants; only those selected for an interview will be contacted.