Bilingual Customer Experience Specialist (CXP) - Canada

Imperial Dade; Canada; On-site; CAD 48,000 - 52,000; Full time

Job summary

Imperial Dade Canada is seeking a Customer Experience Professional to deliver a smooth, connected, and consistent service experience across channels. You will coordinate with Sales, Inventory, Credit, and Operations to improve the customer journey and loyalty.

The role requires 1–3 years of customer service experience, bilingual English/French, and strong communication and organizational skills. Based in Vars, Ontario, the position offers a salary range of CAD 48,000–52,000 with opportunities to

Qualifications

• Customer service experience 1–3 years required.
• Bilingual English & French required; ability to communicate with head office, vendors, and suppliers.
• Excellent communication skills (oral and written).
• High level of detail and quality of work output.
• Works well under pressure in a fast-paced environment.
• Ability to prioritize tasks and achieve performance goals.
• Demonstrates a collaborative approach and teamwork.
• Strong time management and organizational skills.

Responsibilities

• Communicates with customers across the National Capital Region by answering calls, emails, and requests.
• Processes manual and electronic orders; follows up on orders.
• Ensures orders are processed by established customer cutoffs.
• Maintains delivery status and tracking for successful on-time delivery.
• Oversees stock maintenance and follow-up on stock levels.
• Manages back orders and open orders; initiates credits/returns.
• Liaises with Sales, Operations, and Credit to improve customer experience.
• Escalates risks in billing or delivery affecting customer experience.
• Participates in system training and new processes.
• Contributes to problem solving with management support as needed.

Skills

Customer service

Bilingual English/French

Communication skills

Attention to detail

Under pressure

Time management

Team player

Prioritization

Cross-functional collaboration

Tools

InfoSource

Microsoft Office

Dayforce

Job description

Imperial Dade Canada is seeking a Customer Experience Professional to deliver a smooth, connected, and consistent service experience across channels. You will coordinate with Sales, Inventory, Credit, and Operations to improve the customer journey and loyalty.

The role requires 1–3 years of customer service experience, bilingual English/French, and strong communication and organizational skills. Based in Vars, Ontario, the position offers a salary range of CAD 48,000–52,000 with opportunities to