Bilingual Customer Experience Agent ENG/FRE – Contract

Mazda Canada Inc.; Pointe-Claire; Hybrid; CAD 36,000 - 41,000; Full time

Job summary

Mazda Canada Inc. is seeking a bilingual Customer Assistance Representative (French/English) on a 12-month contract to serve as the first point of contact for customers and external parties.

The role involves capturing data, answering inquiries, and coordinating with internal departments and dealerships. The ideal candidate will be fluent in English and French, have 1–2 years in customer relations, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High School (OSSD) is required or equivalent.
• Post-secondary education is an asset.
• Bilingual (ENG/FRE) is required.
• Knowledge of Microsoft Office applications.

Responsibilities

• Provide first point of contact with customers and external parties to meet general inquiries.
• Input customer data and file information into defined databases.
• Answer general customer inquiries and review concerns with internal/external parties.
• Place outbound calls to support marketing program initiatives.

Job description

Mazda Canada Inc. is seeking a bilingual Customer Assistance Representative (French/English) on a 12-month contract to serve as the first point of contact for customers and external parties.

The role involves capturing data, answering inquiries, and coordinating with internal departments and dealerships. The ideal candidate will be fluent in English and French, have 1–2 years in customer relations, strong communication skills, and proficiency with Microsoft Office.