Bilingual Customer Care Specialist (EN/FR)

Tempur Sealy International; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Tempur Sealy International in Toronto is seeking a Customer Service Representative to be the first point of contact for customers, dealers and sales teams. You will handle inquiries via phone, email and chat, and collaborate across departments to ensure accurate orders and timely resolutions.

The role requires at least 3 years in customer service, bilingual French and English, strong organizational and communication skills, and proficiency with Microsoft Excel and PowerPoint.

Qualifications

• A minimum of 3 years of providing friendly and professional assistance to customers through order processing, product information and assisting with customer inquiries and complaints.
• Previous call center experience is an asset.
• The ability to work independently along with excellent organizational, time management and communication (written and verbal) skills.
• Bilingual French and English is a requirement for this role.

Responsibilities

• Enjoy fast-paced days of problem-solving and connecting with customers by telephone via inbound calls, emails and instant messages;
• Deliver first-class customer experiences answering questions, troubleshooting issues and providing information in response to questions, concerns, inquiries and requests;
• Support all our dealers and end users through accurate, timely and professional responses/solutions to enquiries while delivering memorable service;
• Partnering with others within the customer service department and other areas to resolve issues such as claims processing, troubleshooting and product ordering etc.;
• Connecting with our retail partners to assist with providing support to our shared end users, as well as redirecting customers to them;
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Organizational skills

Teamwork

Tools

Microsoft Excel

PowerPoint

Job description

Tempur Sealy International in Toronto is seeking a Customer Service Representative to be the first point of contact for customers, dealers and sales teams. You will handle inquiries via phone, email and chat, and collaborate across departments to ensure accurate orders and timely resolutions.

The role requires at least 3 years in customer service, bilingual French and English, strong organizational and communication skills, and proficiency with Microsoft Excel and PowerPoint.