Bilingual Credit Counselor: Client Solutions & Debt Help

CIBC US; Montreal; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

CIBC is seeking a Credit Counsellor in Montreal to help clients manage repayments, discuss options, and prevent delinquencies. You’ll join the Client Account Management (Collections) team and engage with clients via calls to guide them toward sustainable financial plans.

The role offers a full-time permanent position with a flexible hybrid work arrangement, including potential Agent@Home, and requires fluency in French and English to serve the diverse community.

Responsibilities

• Client engagement – discuss repayment options and forward-looking financial plans.
• Call ownership – handle incoming and outbound calls professionally.
• Problem solving – obtain information and leverage networks to resolve client needs.
• Relationship building – engage with clients and communities to connect them with the right contacts and opportunities.

Skills

Bilingual: French/English

Job description

CIBC is seeking a Credit Counsellor in Montreal to help clients manage repayments, discuss options, and prevent delinquencies. You’ll join the Client Account Management (Collections) team and engage with clients via calls to guide them toward sustainable financial plans.

The role offers a full-time permanent position with a flexible hybrid work arrangement, including potential Agent@Home, and requires fluency in French and English to serve the diverse community.