Bilingual Credit and Collections

sandvik; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Pension plan with matching

Health benefits

Dental benefits

Life and disability benefits

Development and training

Job summary

Sandvik Mining in Mississauga, ON and Sudbury, ON is seeking a Bilingual Credit & Collections Specialist to manage a portfolio of customer accounts, monitor credit exposure, and drive collections. You will resolve discrepancies and maintain strong customer relationships in both English and French.

The role involves collaborating with Sales, Finance, and Customer Service to minimize risk and ensure timely payments while upholding Sandvik's standards and processes.

Qualifications

• Fluent in English and French, written and spoken.
• Minimum five years in Credit, Collections, AR or related finance role.
• Experience managing a portfolio of commercial/customer accounts.
• Strong Excel skills and ERP/accounting systems experience.

Responsibilities

• Manage a portfolio of customer accounts from a credit and collections perspective.
• Proactively monitor aging and follow up on past-due balances.
• Communicate with customers in English and French via phone and email about invoices and payments.
• Establish regular collection follow-up schedules and document commitments.
• Investigate and resolve payment discrepancies and disputed invoices.
• Collaborate with Sales, Customer Service, Finance and others to resolve issues.
• Review credit exposure and identify accounts with risk.
• Assist with new customer credit reviews and ongoing assessments.
• Support establishment of credit limits and payment terms.
• Escalate significant overdue balances or rising exposure as needed.
• Reconcile customer accounts and identify unapplied payments.
• Maintain accurate customer master data and collection notes.
• Provide regular reporting on overdue receivables and disputes.
• Assist with month-end AR and collection activities.

Skills

Bilingual English/French

Credit & Collections

Accounts Receivable

Excel

ERP systems

Negotiation

Multi-tasking

Education

Post-secondary education in Accounting/Finance/Business Admin

Tools

Microsoft Excel

ERP/Accounting software

Job description

Sandvik Mining is seeking a Bilingual Credit & Collections Specialist

Location: Mississauga, ON & Sudbury, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Bilingual Credit & Collections Specialist . The Bilingual Credit & Collections Specialist will support our Credit and Accounts Receivable function by managing a portfolio of customer accounts, monitoring credit exposure, driving collection activities, resolving account discrepancies, and maintaining strong customer relationships.

Do you excel at balancing customer service, credit risk management, and collections while communicating confidently in both English and French? We want to hear from you!

What you will be doing

• Manage a portfolio of customer accounts from a credit and collections perspective.
• Proactively monitor accounts receivable aging and follow up on past-due and delinquent balances.
• Communicate with customers in both English and French via phone and email regarding outstanding invoices and payment commitments.
• Establish regular collection follow-up schedules and document customer commitments and collection activity.
• Investigate and resolve payment discrepancies, short payments, deductions, disputed invoices, and other issues delaying payment.
• Partner with Sales, Customer Service, Finance, and other internal teams to resolve customer account issues.
• Review customer credit exposure and identify accounts presenting potential credit or collection risks.
• Assist with new customer credit reviews and ongoing assessment of existing customer accounts.
• Support the establishment and maintenance of customer credit limits and payment terms.
• Escalate significant overdue balances, broken payment commitments, or increasing credit exposure as appropriate.
• Reconcile customer accounts and assist with identifying unapplied or incorrectly applied payments.
• Maintain accurate customer master data, collection notes, credit documentation, and account records.
• Provide regular reporting on overdue receivables, collection status, disputes, and higher-risk accounts.
• Assist with month-end Accounts Receivable and collection activities.
• Perform general administrative and data maintenance responsibilities related to Credit and Accounts Receivable.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

• Adherence to the Sandvik Environmental, Health & Safety Policy.
• Attending health and safety related trainings.
• Performing Risk Assessments ("Take Five") prior to each task.
• Identification and reporting of hazards.
• Working in a safe manner as reasonably practicable.
• Wearing the required PPE assigned for each location.

What you will bring along

• Fluent bilingual communication skills in English and French, both written and verbal, are required.
• Minimum five (5) years of experience in Credit, Collections, Accounts Receivable, or a related finance role preferred.
• Experience managing a portfolio of commercial or business-to-business customer accounts.
• Strong collection, negotiation, and problem-solving skills.
• Ability to confidently discuss overdue balances and payment expectations while maintaining positive customer relationships.
• Strong attention to detail and ability to manage multiple accounts and competing priorities.
• Experience investigating account discrepancies and collaborating across departments to resolve issues.
• Strong Microsoft Excel skills and experience working with ERP and accounting systems.
• Ability to work independently, take ownership of assigned accounts, and follow issues through to resolution.
• Post-secondary education in Accounting, Finance, Business Administration, or a related field is considered an asset.

In return for your passion and drive we will offer you...

• The opportunity to make an impact on our Divisions' performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits as well as ongoing development and training.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our emplo