Bilingual CLO Manager

KPMG Canada; Laval; Remote; CAD 73,000 - 110,000; Full time

Job summary

KPMG Canada is seeking a Bilingual CLO Manager to enhance their contingent labour operations. This role involves advising on external resource management, contract negotiations, and compliance with legislative requirements. Ideal candidates will have extensive experience in contract management and bilingual communication skills, dedicated to fostering a customer-centric approach.

Qualifications

• 5+ years’ experience with contract labour or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Fluency in English and French preferred.

Responsibilities

• Advise and support Hiring Managers in engaging external resources.
• Handle complex contract revisions and risk assessments.
• Manage high-risk cases involving compliance issues.

Skills

Communication

Attention to detail

Organizational skills

Stakeholder management

Continuous improvement mindset

Education

College or University degree in a relevant field

Tools

MS Office

ServiceNow

Flextrack

Job description

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Overview
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. This mandate is achieved by:

• Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
• Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
• Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location Anywhere in Canada will be considered, virtual work opportunity (1-2 days in office per month may be required for company meetings)

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources during initial setup, on contract, and during renewals or departures for all functions and locations across Canada. The Contract Manager:

• Advises, guides, and supports Hiring Managers in engaging external resources.
• Works independently on complex cases, escalations, and requests.
• Handles complex contract revisions, risk assessments, change management, and difficult relationships.
• Addresses matters related to classification, conflicts, immigration, taxation, data security, and other compliance issues, often partnering with internal experts.
• Manages high-risk cases involving legislative and regulatory compliance, policies, and guidelines.

The successful candidate would be responsible for, but not limited to:

• Promoting the CLO’s brand through a customer-centric approach.
• Managing cases within KPMG’s vendor management system (Flextrack).
• Training internal clients on system use.
• Conducting due diligence on resources.
• Educating and advising stakeholders.
• Maintaining documentation for reporting and audits.
• Managing complex and high-risk cases, including contract negotiations and risk assessments.
• Supporting change management initiatives.

What You Bring To The Role

• College or University degree in a relevant field.
• 5+ years’ experience with contract labour or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Exposure to immigration matters related to resourcing.
• Excellent communication skills in English and French (bilingual preferred).
• Ability to act as a trusted advisor and manage multiple stakeholders.
• Attention to detail and accuracy.
• Ability to work in a fast-paced environment and manage multiple cases.
• Strong organizational skills and continuous improvement mindset.
• Proficiency with MS Office, especially Excel.
• Legal training or experience is an asset.
• Experience with ServiceNow and Flextrack is an asset.

This position requires fluency in English. Support for or collaboration with English-speaking colleagues may be required.

KPMG BC Region Pay Range: The expected base salary range is $73,000 to $109,500, potentially with bonuses, based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values: Integrity, Excellence, Courage, Together, For Better. We are committed to diversity, inclusion, and providing accommodations during the recruitment process. For support, contact KPMG’s Employee Relations Service team at 1-888-466-4778.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Human Resources

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