Bilingual Client Technical Support: French/English

Interactive Brokers Group, Inc.; Vancouver; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

A global financial services company is looking for a Bilingual Client Technical Support specialist to assist clients in both English and French. This hybrid position involves providing technical support for our trading platforms and requires strong analytical and communication skills. The ideal candidate will have a Bachelor’s degree and experience in client-facing roles. Join our dynamic team in Vancouver to enhance financial opportunities using cutting-edge technology.

Benefits

Health insurance

Dental insurance

Disability insurance

Stock incentive plan

Qualifications

• 1+ years in a client-facing support role.
• Experience working with Windows and Mac.
• Initiative and desire to learn new skills.
• Adaptable to a changing technical environment.

Responsibilities

• Providing support to clients through phone and chats.
• Troubleshooting interactive brokers’ platforms.
• Managing technical issues.

Skills

Verbal and written communication in English and French

Analytical skills

Problem-solving skills

Experience with ticketing systems

Education

Bachelor’s degree in a technical field

Tools

Windows

Mac

Linux

Job description

Bilingual Client Technical Support: French/English

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor’s degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & French a must

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including:

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted .

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