Bilingual Client Support Specialist (1 year Temporary Full-time)

AutoTrader.ca; Toronto; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Gym discounts

Employee and Family Assistance program

Virtual wellness events

Conferences & training budget

Regular internal training programs

Job summary

A leading automotive marketplace in Toronto is looking for a Bilingual Client Support Specialist for a one-year temporary position. You'll provide essential customer support, acting as a primary contact for clients while resolving inquiries and optimizing account information. The ideal candidate should possess excellent communication skills in English and French, along with strong analytical and organizational abilities. This role includes benefits from day one, emphasizing a supportive work environment.

Qualifications

• Requires strong communication skills in English and French.
• Must handle client concerns with urgency and detail.
• Organizational skills necessary to manage multiple tasks.
• Sense of urgency to resolve and investigate issues.
• College diploma.
• Strong verbal and written English and French communication.
• MS Office experience; Excel is essential.
• Strong customer service and analytical skills.

Responsibilities

• Provide day-to-day customer support for clients.
• Investigate concerns and inquiries from clients.
• Prepare sales presentations and analyze reports.
• Communicate and troubleshoot account issues.
• Manage outbound communication with clients flagged for DNS or to provide follow-up answers.
• Coordinate and liaise with cross-functional departments to resolve technical, billing or order fulfillment issues.
• Escalate issues to the Manager of Customer Services or relevant departments as needed.
• Prepare and run reports and presentations for internal and client use.
• Analyze reports and provide recommendations to the Sales team.
• Flag optimization issues.
• Maintain accuracy of the client’s account information in AutoTrader CRM.

Skills

Detail-oriented

Customer focused

Organizational skills

Self-motivated

Verbal communication in English

Written communication in French

Analytical skills

MS Office experience

Education

College diploma

Tools

Excel

Job description

Bilingual Client Support Specialist (1 year Temporary Full‑time)

Join AutoTrader.ca as a Bilingual Client Support Specialist. This role is temporary for one year, full‑time, and is part of the AutoTrader.ca flagship platform, Canada’s #1 automotive marketplace attracting over 25 million visits each month.

As a Customer Support Specialist, you will provide day‑to‑day customer‑focused support to specific clients and dealer groups doing business with AutoTrader. You will be the internal primary point of contact between the customer and AutoTrader, acting as a liaison for other staff who provide support, technical assistance, product setup, and account planning. You will prepare sales presentations, monthly reports, and analyze analytics regarding activity, ROI, and account guidance.

Key Areas of Responsibility

• Investigate concerns and inquiries.
• Ask the right questions of clients and cross‑functional teams to determine the best course of action.
• Communicate resolution in a timely manner and troubleshoot account issues.
• Manage inbound communications (phone or email) from clients or dealer groups.
• Manage outbound communication with clients flagged for DNS or to provide follow‑up answers.
• Coordinate and liaise with cross‑functional departments to resolve technical, billing or order fulfillment issues.
• Escalate issues to the Manager of Customer Services or relevant departments as needed.
• Prepare and run reports and presentations for internal and client use.
• Analyze reports and provide recommendations to the Sales team.
• Flag optimization issues.
• Maintain accuracy of the client’s account information in AutoTrader CRM.

Education, Experience and Technical Skills

• Very detail‑oriented and customer focused.
• Organized and able to manage client expectations.
• Self‑motivated and capable of working individually and as a team.
• Sense of urgency to resolve and investigate issues.
• College diploma.
• Solid verbal and written communication skills – English & French (required).
• MS Office experience; Excel is essential.
• Strong customer service and analytical skills.

What’s In It For You…

We understand that there is life at work and outside, and we support our employees to be their best.

Benefits from Day 1

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs

Financial Planning

• 3% matching towards your pension and multiple forms of income protection.

Competitive Salary

• Annual bonus structure
• 3% CPP matching

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.

Vacancy Status: This job posting is for an existing vacancy.