Bilingual Client Services & Sales Support

Sunlife; Ottawa; Hybrid; CAD 53,000 - 82,000; Full time

Job summary

Sun Life in Canada is hiring a Sales & Service Assistant to support the Group Benefits Business Development team. You will assist Account Executives and Service Specialists, coordinate inquiries from Clients and Advisors, and help prepare reports and renewals.

This is not a sales position. The role involves collaboration across Canada, bilingual communication, and exposure to a wide range of Group Benefits products in a hybrid work environment.

Qualifications

• Bilingualism in French and English required for frequent interactions across Canada and worldwide.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong time management and ability to prioritize competing requests/tasks.
• Excellent written and verbal communication skills.
• Ability to multi-task in a fast-paced environment with high accuracy.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a high-functioning team.
• Relationship building/management skills.
• Understanding of Group benefits products.

Responsibilities

• Support Account Executives and Service Specialists/Consultants.
• Coordinate and respond to inquiries from Clients, Advisors and Consultants.
• Data entry and maintenance of internal reporting/tools.
• Prepare correspondence and presentations.
• Generate reports for advisors and clients.
• Order promotional and business supplies.
• Collaborate with underwriting, disability, and operations teams.
• Assist with renewals information.

Skills

Bilingual (French and English)

Time management

Organizational skills

Teamwork

Communication skills

Attention to detail

Independent work

Relationship building

Education

High School Diploma or higher

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Sun Life in Canada is hiring a Sales & Service Assistant to support the Group Benefits Business Development team. You will assist Account Executives and Service Specialists, coordinate inquiries from Clients and Advisors, and help prepare reports and renewals.

This is not a sales position. The role involves collaboration across Canada, bilingual communication, and exposure to a wide range of Group Benefits products in a hybrid work environment.