Bilingual - Client Services / Member Relationship Rep

Colin Price Recruitment Services

Newmarket

On-site

CAD 48,000 - 64,000

Full time

7 days ago

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Benefits offered by this job

Personal Office

RRSP contribution 6%

Job summary

Colin Price Recruitment Services in Newmarket, ON seeks a Member Relations Representative to manage and strengthen relationships with Members and promote engagement with company programs. You will drive business growth through strategic communication, CRM documentation, and collaboration with Supplier Partners, while ensuring timely support and operating Monday to Friday in the office.

The role emphasizes client service, relationship building, and proactive outreach, with base salary plus bonus

Qualifications

College or University degree preferred.
Strong written and verbal communication skills.
Excellent time management and organizational abilities.
Ability to manage multiple priorities and work independently.
High attention to detail and accuracy.
Intermediate to advanced proficiency in Microsoft Excel.
Working knowledge of Office 365 and CRM/database systems.
Relationship building and client service.
Problem-solving and critical thinking.
Initiative and accountability.
Adaptability and multitasking.
Data tracking and organization.

Responsibilities

Conduct regular (monthly) outreach to assigned Members via phone and email.
Build and maintain strong, professional relationships with Members.
Identify opportunities to increase Member participation with Supplier Partners.
Provide guidance and support to help Members achieve business objectives.
Address and resolve Member questions, concerns, and challenges in a timely manner.
Educate Members on new and existing programs, promotions, and incentives.
Encourage participation in Supplier Partner initiatives to drive revenue growth.
Monitor Member progress and follow up on commitments and opportunities.
Identify gaps in performance and recommend alternative strategies.
Maintain accurate and detailed records of all Member interactions in CRM systems & Excel spreadsheets.
Track outreach efforts, engagement levels, and program participation.
Document Member feedback and share insights with internal teams.
Prepare reports and updates for management as required.
Work closely with internal teams to resolve Member issues and improve service delivery.
Communicate Member feedback to support continuous improvement of programs and partnerships.
Assist in aligning Member activities with company and Supplier Partner objectives.
Support planning and execution of company events and trade shows.
Engage with Members before, during, and after events to encourage participation, and gather feedback.
Conduct in-person Member meetings and follow up on outcomes.

Skills

Relationship building

Client service

Communication

Time management

Organizational abilities

Attention to detail

Multitasking

Problem-solving

Initiative

Account management

Education

College or University degree

Tools

Microsoft Excel

Office 365

CRM/database systems

Job description

TITLE: "Member Relations Representative" (Rooted in Account Management/Business Dev)

Location: In-Office Newmarket, ON

Hours: M-F 8:30am -4:30pm

Base Salary + Bonus

6% RRSP Contribution

Personal Office

Overview

The Member Relations Representative is responsible for managing and strengthening relationships with assigned Members, supporting their engagement with company programs, and driving business growth through strategic communication, recommendations for moving business to our Supplier Partners and ongoing support. This role combines client relationship management, program coordination, and administrative tracking to ensure Members maximize available opportunities.

Summary

This role is ideal for someone who enjoys working with people, managing ongoing client relationships, and contributing to business growth through communication, organization, and proactive support.

Key Responsibilities

Member Engagement & Relationship Management

Conduct regular (monthly) outreach to assigned Members via phone and email
Build and maintain strong, professional relationships with Members
Identify opportunities to increase Member participation with Supplier Partners
Provide guidance and support to help Members achieve business objectives
Address and resolve Member questions, concerns, and challenges in a timely manner

Program Promotion & Business Development

Educate Members on new and existing programs, promotions, and incentives
Encourage participation in Supplier Partner initiatives to drive revenue growth
Monitor Member progress and follow up on commitments and opportunities
Identify gaps in performance and recommend alternative strategies

Account Monitoring & Reporting

Maintain accurate and detailed records of all Member interactions in CRM systems & Excel spreadsheets
Track outreach eKorts, engagement levels, and program participation
Document Member feedback and share insights with internal teams
Prepare reports and updates for management as required

Collaboration & Internal Communication

Work closely with internal teams to resolve Member issues and improve service deliver
Communicate Member feedback to support continuous improvement of programs and partnerships
Assist in aligning Member activities with company and Supplier Partner objectives

Events & Special Initiatives

Support planning and execution of company events and trade shows
Engage with Members before, during, and after events to encourage participation, and gather feedback
Conduct in-person Member meetings and follow up on outcomes, thus will be required to attend our annual
show in either the US or Canada

Administrative Duties