Bilingual Claims Coordinator (English and French)

First Canadian Insurance Corporation; Sherwood Park; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading national organization is hiring a Bilingual Claims Coordinator in Sherwood Park. This role involves managing customer claims inquiries while providing administrative support. The ideal candidate is bilingual in English and French, possesses strong communication skills, and has relevant administrative experience. They will benefit from a supportive workplace culture, with opportunities for career growth and development.

Benefits

5% wage uplift for bilingualism

Early leave on Fridays

Earned Time-Off Program

Employer-matched retirement plan

On-site gym access

Educational assistance

Health and Wellness spending account

Employee recognition events

Qualifications

• 1-2 years relatable work experience, preferably in administrative or insurance clerical roles.
• Fluent in English and French with proven verbal and written skills.
• Previous call center experience is considered a key asset.

Responsibilities

• Act as primary contact for claimants, assisting with inquiries and processing claims.
• Manage incoming correspondence and maintain accurate client contact records.
• Provide administrative support to supervisors and prepare claims documentation.

Skills

Communication

Bilingualism (English and French)

Customer Service

Education

High School Diploma

Tools

Microsoft Office

Job description

Bilingual Claims Coordinator (English and French)

Job Category: CREDITOR CLAIMS

Requisition Number: CLAIM001900

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• Full-Time

Locations

Showing 1 location

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Bilingual Claims Coordinator – Alberta reporting to the Manager, Group & Creditor Life and Disability Claims – Alberta is based in the Sherwood Park. This role is the primary point of contact for customers wishing to advance a claim therefore providing initial responses to inquiries.

Hours of work will be: Monday to Thursday 9:00am - 6:00pm, and Friday 9:00am - 5:00pm.

• Reception duties – meet with claimants attending our office for general assistance, inquiry response, and for the establishment of new claims.
• Managing the Creditor Claims general incoming email/fax inbox.
• Manage incoming customers, third party, and Dealer representative calls from an Automated Call Queue.
• Communicate directly with customers, their representatives and financial institutions (verbally and in writing).
• Identify active certificates, generate claims documents, and prepare files for assignment.
• Maintains highly accurate and detailed client contact notes of all customer queries, Coordinator activities, and issues affecting Certificates and claims (initiated/pending/open/closed) queries.
• Prepare claims correspondence and entitlement cheques for mail / courier delivery.
• Administrative/Clerical support to Examiners/Supervisors/Managers.
• Other duties as required.

Qualifications:

• A minimum of a high school diploma is required.
• A minimum of 1-2 years of relatable work experience is preferred in an Administrative Assistant/Insurance Clerical position.
• Previous Call Center experience and frontline customer interaction via telephone and/or email is highly preferable and is considered a key asset.
• Intermediate skill with Microsoft Office (Word/Excel) is required.
• Fluent in both English and French with proven skills in verbal and written communication is required.
• Successful completion of a criminal, education background checks and employer reference and verification before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.