Bilingual Claims Coordinator (English and French)

First Canadian Financial Group; Sherwood Park; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the financial sector is hiring a Bilingual Claims Coordinator in Sherwood Park, Alberta. The role involves assisting claimants, managing inquiries, and providing administrative support. Ideal candidates will possess high-level bilingual skills and relevant experience, contributing to a culture of support and growth.

Benefits

Educational assistance and career development

Health and Wellness spending account

Earned Time-Off Program

Group Retirement Savings Plan with employer match

On-site gym with free classes

Employee recognition and appreciation events

Diversity and inclusion initiatives

Qualifications

• Minimum of high school diploma required.
• 1-2 years in an Administrative/Insurance Clerical position preferred.
• Experience in call center and customer interaction is a key asset.

Responsibilities

• Reception duties for claimants including inquiry responses.
• Manage general email/fax inbox for claims.
• Prepare claims correspondence and cheques for delivery.

Skills

Bilingual Communication

Customer Service

Reception Skills

Administrative Skills

Microsoft Office

Education

High School Diploma

Job description

Bilingual Claims Coordinator (English and French)

Join to apply for the Bilingual Claims Coordinator (English and French) role at First Canadian Financial Group

Bilingual Claims Coordinator (English and French)

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Join to apply for the Bilingual Claims Coordinator (English and French) role at First Canadian Financial Group

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

Job Details

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

• An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
  
  

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Bilingual Claims Coordinator – Alberta reporting to the Manager, Group & Creditor Life and Disability Claims – Alberta is based in the Sherwood Park. This role is the primary point of contact for customers wishing to advance a claim therefore providing initial responses to inquiries.

Hours of work will be: Monday to Thursday 9:00am - 6:00pm, and Friday 9:00am - 5:00pm.

Essential Responsibilities

• Reception duties – meet with claimants attending our office for general assistance, inquiry response, and for the establishment of new claims.
• Managing the Creditor Claims general incoming email/fax inbox.
• Manage incoming customers, third party, and Dealer representative calls from an Automated Call Queue.
• Communicate directly with customers, their representatives and financial institutions (verbally and in writing).
• Identify active certificates, generate claims documents, and prepare files for assignment.
• Maintains highly accurate and detailed client contact notes of all customer queries, Coordinator activities, and issues affecting Certificates and claims (initiated/pending/open/closed) queries.
• Prepare claims correspondence and entitlement cheques for mail / courier delivery.
• Administrative/Clerical support to Examiners/Supervisors/Managers.
• Other duties as required.
  
  

Qualifications

• A minimum of a high school diploma is required.
• A minimum of 1-2 years of relatable work experience is preferred in an Administrative Assistant/Insurance Clerical position.
• Previous Call Center experience and frontline customer interaction via telephone and/or email is highly preferable and is considered a key asset.
• Intermediate skill with Microsoft Office (Word/Excel) is required.
• Fluent in both English and French with proven skills in verbal and written communication is required.
• Successful completion of a criminal, education background checks and employer reference and verification before employment.
  
  

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Motor Vehicle Manufacturing

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