Bilingual Claims Administrator

Pitcher & Doyle; Toronto; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Health and Dental Benefits

Job summary

Pitcher & Doyle is seeking a bilingual Claims Administrator to process and manage claims in a timely, accurate manner. You will handle documentation, liaise with claimants, insurers, and internal teams, and ensure regulatory and certificate compliance. Strong bilingual communication and organizational skills are essential.

Ideal candidates have 1+ year in administrative or customer service roles, familiarity with claims processes, and proficiency in Microsoft Office; EPIC experience is a plus.

Qualifications

• At least 1 year of administrative or customer service experience; insurance experience is a plus.
• Knowledge of claims processes and documentation requirements.
• Strong attention to detail, accuracy, and organizational skills.
• Excellent written and verbal communication with a client-service mindset.
• Fluency in English and French with strong written and spoken skills in both languages.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• EPIC experience is an asset.

Responsibilities

• Receive, review, and process incoming claims in accordance with company policies and procedures.
• Maintain and update claims records in the claims management system.
• Verify claim information for accuracy, completeness, and compliance with certificate requirements.
• Communicate with claimants, insurance companies, vendors, and internal teams to obtain required documentation or clarify details.
• Monitor claim statuses and ensure timely follow-up and resolution.
• Prepare and distribute regular reports on claims activity, trends, and outstanding issues.
• Support claims adjusters or examiners with administrative tasks.
• Identify discrepancies or potential fraud and elevate as necessary.
• Assist in audit preparation and compliance tracking.
• Perform other administrative duties as assigned.

Skills

Bilingual English/French

Customer service

Claims processing

Attention to detail

MS Office

Communication skills

Tools

EPIC

Outlook

Excel

Job description

Pitcher & Doyle is hiring for a Claims Administrator who is bilingual in English and French. The Claims Administrator is responsible for the accurate and timely processing, tracking, and management of claims. This role involves reviewing claim documentation, coordinating with internal departments and external parties, and ensuring compliance with regulatory and certificate requirements. The ideal candidate has strong attention to detail, organizational skills, and experience in claims handling or administrative support.

WHAT YOU’LL BE RESPONSIBLE FOR:

• Receive, review, and process incoming claims in accordance with company policies and procedures.
• Maintain and update claims records in the claims management system.
• Verify claim information for accuracy, completeness, and compliance with certificate requirements.
• Communicate with claimants, insurance companies, vendors, and internal teams to obtain required documentation or clarify details.
• Monitor claim statuses and ensure timely follow-up and resolution.
• Prepare and distribute regular reports on claims activity, trends, and outstanding issues.
• Support claims adjusters or examiners with administrative tasks.
• Identify discrepancies or potential fraud and elevate as necessary.
• Assist in audit preparation and compliance tracking.
• Perform other administrative duties as assigned.

What YOU BRING TO THE ROLE:

• Minimum of 1 year of administrative or customer service experience; insurance industry experience is an asset
• Knowledge of claims processes and documentation requirements.
• Strong attention to detail, accuracy and organizational skills.
• Excellent written and verbal communication with a client service mindset
• Fluency in both English and French, with strong written and verbal communication skills in both languages, is required
• Proficient in Microsoft Office (Outlook, Excel, Word)
• EPIC experience is an asset

BENEFITS:

• Health and Dental Benefits

This is for an existing posting

Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.