Driver Examiner 2 - Etobicoke- Part Time - Perm - Non Bilingual

Serco; Toronto; Sur place; CAD 31 174 - 44 400; Temps partiel

Résumé du poste

A leading transportation services provider in Canada is seeking a part-time Driver Examiner in Toronto. This role involves evaluating the driving ability of applicants and providing essential customer service at DriveTest Centres. Candidates must have a valid Ontario Class G driver's license and relevant driving experience. The position offers a starting hourly rate of $27.43 and requires excellent customer service skills to assist the public with their licensing needs.

Qualifications

• Must hold a valid Ontario Class G driver’s licence.
• Must have at least four years of driving experience.
• No more than four de-merit points and three violations during employment.

Responsabilités

• Provides excellent customer service during Driver Examination Services.
• Examines applicants through road tests and provides feedback.
• Complies with regulations and safety requirements.

Connaissances

Excellent customer service skills

Ability to deal with difficult situations

Ability to multi-task

Strong judgement and decision-making skills

Formation

GED or high school diploma

Description du poste

Join to apply for the Driver Examiner 2 - Etobicoke- Part Time - Perm - Non Bilingual role at Serco

This role has a starting hourly rate of $27.43!

If you enjoy working with the public in a high‑energy and dynamic environment, challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team that supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.

Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract, which supports DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process. Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner.

Summary/Purpose

• Evaluates the driving ability of applicants at the G2 and G level.
• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.
• Provides grade of road test, licence information and resolves licensing issues.
• Provides information and assistance related to Driver Examination services.
• Ensures the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.

Key Responsibilities

• Provides excellent customer service during the delivery of all Driver Examination Services.
• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re‑test procedures and class of licence(s).
• Completes verification by verbally confirming the candidate’s full name and full date of birth.
• Examines applicants through a road test; determines applicant’s abilities in the mechanics and handling of vehicles, notes compliance with traffic laws, stress situations, driving regulations and safe driving practices.
• Provides examination results and details regarding errors and areas requiring improvement.
• Completes evaluation forms for road test assessments.
• Attends travel points to provide testing and licensing services, where applicable.
• If conducting M2, M and controlled class tests, observes and assesses riding habits, skill and demonstrated ability in the operation of vehicles.
• Conducts road test for those requiring special needs or for those with disabilities.
• Complies with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
• Adheres to all Ministry and operational confidentiality requirements.
• Other related duties as may be required.

Health and Safety

• Ensures the ongoing maintenance of a safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
• Takes every precaution to contribute to a safe and healthy workplace.
• Demonstrates correct use of equipment, materials and protective devices required by law.
• Demonstrates awareness of and educates self on changes to legislation, regulations, company policies and procedures.
• Takes the initiative to report unsafe conditions.
• Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other/Projects

• Complies with Serco Canada Inc. policies and procedures.
• Performs other tasks as assigned by management, including special projects.
• Must participate in obtaining any required security measures, as deemed by Serco.
• Must participate in IDEC testing, initial and maintenance training for the applicable road test examination qualifications.

Qualifications

• GED or high school diploma as a minimum.
• Must hold a valid Ontario Class G driver’s licence.
• Must have at least four years of driving experience, verified based on “date first licensed” indicated on the Ontario driver’s licence.
• Must hold a valid Class M and/or controlled class driver’s licence, if applicable.
• No more than four de‑merit points and three violations at all times during employment as a Driver Examiner.

Knowledge and Experience

• Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred.
• Intermediate level computer skills required.
• Two (2) years’ experience with demonstrated excellent customer service.

Skills / Competencies

• Excellent customer service skills, ability to deal with difficult and highly complex situations.
• Ability to multi‑task.
• Ability to process and manage sensitive personal information.
• Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation to provide information and advice to applicants.
• Strong judgement and decision‑making skills.
• Ability to self‑manage a schedule within the confines of their scheduled worked day.

Assessment and Quality of Service

• The ability to observe accurately, monitor and evaluate overall candidate performance.
• Ability to communicate clearly, choosing content, style, and language to suit the audience and context, and deal with enquiries from candidates.
• Ability to provide clear feedback about test results.
• The ability to demonstrate support for innovation and organizational changes needed to improve effectiveness.

Mental and Physical Effort

• Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2‑4 hrs/day.
• Physical: Activities are moderate intensity, 2‑4 hrs/day.

Working Conditions

• Some exposure to disagreeable elements.
• Minor risk of injury, harm, or illness.
• Weather related and vehicle exposure.
• Employees’ hours vary based on customer demand and location’s operating hours.
• This position may require extended shift hours including evenings and possibly Saturday and Sunday hours during certain periods of the year when DriveTest Centre volume is higher.
• This position requires attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on‑the‑job shadowing at a DriveTest Centre facilitated by a coach. Unsuccessful completion of any stage of the training results in immediate termination of employment.

If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team, submit your application now for immediate consideration.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Seniority Level

Mid‑Senior level

Employment Type

Part‑time

Job Function

Management and Manufacturing