Bilingual Call Center Rep - Inbound Support (Montreal)

Scotiabank; Montreal (administrative region); On-site; CAD 45,000 - 52,000; Full time

Job summary

Dynamic Funds in Montreal, QC is seeking a Customer Service Representative for a 6 month contract. You will handle inbound calls, assist Advisors and Associates with account inquiries, and coordinate with Dynamic Centres of Excellence to resolve issues.

Fluent English and French communication, strong organizational skills, and a customer-focused approach are essential. University degree in Finance and MS Office knowledge are preferred; CSC/IFIC is a plus.

Qualifications

• University degree in Finance or related studies.
• Knowledge of MS Office and industry databases (iFast).
• CSC/ IFIC certification is a definite asset.

Responsibilities

• Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic products and services and assist customers with resolution of issues regarding accounts and related transactions.
• Collaborate with team members and act as a liaison between clients and other Dynamic Centres of Excellence.
• Analyze accounts, determine, and initiate appropriate follow-up and respond to customers’ needs.
• Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment.
• Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
• Work on special projects as required.

Skills

Bilingual English/French

Customer service

Communication

Problem solving

Time management

Organizational skills

Education

University degree in Finance or related studies

CSC/IFIC certification (asset)

Tools

MS Office

iFast databases

Job description

Dynamic Funds in Montreal, QC is seeking a Customer Service Representative for a 6 month contract. You will handle inbound calls, assist Advisors and Associates with account inquiries, and coordinate with Dynamic Centres of Excellence to resolve issues.

Fluent English and French communication, strong organizational skills, and a customer-focused approach are essential. University degree in Finance and MS Office knowledge are preferred; CSC/IFIC is a plus.