Bilingual Billing & Client Services Administrator (Hybrid)

Co-operators; Calgary; Hybrid; CAD 44,000 - 73,000; Full time

Benefits offered by this job

Training and development opportunities

Flexible work options

Well-being programs

Job summary

CLIC in Calgary is seeking a Temporary Full-Time Billing Associate to support the Billing Service Centre. The role offers hybrid work with two days in office and requires bilingual proficiency in English and French to service clients across channels.

Ideal candidates have two years in Life Insurance or related financial roles, a post-secondary certificate in Business Administration, and ACS is a plus. Training and development opportunities are provided along with flexible work options.

Qualifications

• Two years of experience in Individual Life Insurance or related accounting/finance roles.
• Post-secondary certificate in Business Administration or related field.
• Associate Customer Service (ACS) is an asset.

Responsibilities

• Provide courteous and professional service handling all incoming calls and email inquiries.
• Process premium payments, NSF letters, premium returns and other billing-related transactions.
• Correspond with stakeholders to obtain information for processing inquiries.
• Provide term insurance renewal quotes and generate policyholder letters and correspondence.
• Analyze billing reports, recommend solutions and resolve errors.

Skills

Customer service

Billing inquiries

Education

Business Administration certificate

Job description

CLIC in Calgary is seeking a Temporary Full-Time Billing Associate to support the Billing Service Centre. The role offers hybrid work with two days in office and requires bilingual proficiency in English and French to service clients across channels.

Ideal candidates have two years in Life Insurance or related financial roles, a post-secondary certificate in Business Administration, and ACS is a plus. Training and development opportunities are provided along with flexible work options.