Bilingual Billing Fulfillment Administrator-12 month Contract

Co-operators; Calgary; Hybrid; CAD 44,000 - 73,000; Full time

Benefits offered by this job

Training and development opportunities

Flexible work options

Well-being programs

Job summary

CLIC in Calgary is seeking a Temporary Full-Time Billing Associate to support the Billing Service Centre. The role offers hybrid work with two days in office and requires bilingual proficiency in English and French to service clients across channels.

Ideal candidates have two years in Life Insurance or related financial roles, a post-secondary certificate in Business Administration, and ACS is a plus. Training and development opportunities are provided along with flexible work options.

Qualifications

• Two years of experience in Individual Life Insurance or related accounting/finance roles.
• Post-secondary certificate in Business Administration or related field.
• Associate Customer Service (ACS) is an asset.

Responsibilities

• Provide courteous and professional service handling all incoming calls and email inquiries.
• Process premium payments, NSF letters, premium returns and other billing-related transactions.
• Correspond with stakeholders to obtain information for processing inquiries.
• Provide term insurance renewal quotes and generate policyholder letters and correspondence.
• Analyze billing reports, recommend solutions and resolve errors.

Skills

Customer service

Billing inquiries

Education

Business Administration certificate

Job description

Company: CLIC. Department: Billing Service Centre. Employment Type: Temporary Full-Time (12 months). Work Model: Hybrid (2 days in office). Language: Bilingualism in English and French is required.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

How You Will Create Impact

• Providing courteous and professional service to manage all incoming phone calls and email inquiries.
• Applying knowledge to provide superior client service when processing premium payment transactions, Non-sufficient funds (NSF)letters and premium returns, and all other billing-related transactions.
• Proactively corresponding with stakeholders with respect to billing and premium transactions and corresponding with internal departments to obtain information needed to process and respond to inquiries.
• Providing term insurance renewal quotes to policyholders and create various policyholder letters and miscellaneous correspondence as required, to ensure timely processing of transactions for internal and external clients.
• Analyzing various billing reports, recommending solutions and resolving any errors.

To Join Our Team

• You have two years of experience in Individual Life Insurance or related experience in accounting, finance, payroll or banking.
• You have completed a post-secondary certificate in Business Administration or a related field.
• Having the Associate Customer Service (ACS) is an asset.

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options to support personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.

Expected salary range $43,550 - $72,583

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.