Bilingual Automotive Software Trainer - Accounting

PBS Systems; Milton; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Automotive Software Trainer to enhance customer experience in the automotive sector. This role involves traveling across North America to provide training on a cutting-edge Dealer Management Software (DMS). With over 30 years in the business, the company prides itself on innovation and customer partnership. You will play a crucial role in ensuring users are equipped to maximize their software capabilities, fostering strong relationships and delivering exceptional support. If you are passionate about technology and customer service, this opportunity could be your next career move!

Benefits

Internal promotion opportunities

Education department for development

Travel opportunities

Competitive annual base salary

Bonus for product certification

Great referral bonus

Staff discounts with GM, Dell, Goodlife

Qualifications

• Fluency in French and English is essential for this role.
• 1-2 years experience in the automotive industry is an asset.

Responsibilities

• Provide training and support for new users of the PBS software.
• Assist customers onsite and remotely with software installation.

Skills

Bilingual (French/English)

Time Management

Organizational Skills

Multi-tasking

Customer Support

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Bilingual Automotive Software Trainer - Accounting

Tuesday, January 21, 2025

Company Name: PBS Systems

Job Location: Milton, Ontario

Job Type: Full-time, Permanent

No. of Openings: 01

Internal Job Title: DTO – Bilingual Accounting Trainer

Reports To: Team Lead, DTO Accounting

Job Requirement(s): Up to 2 weeks of travel within Canada and the US

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

The Role:

As a Bilingual Accounting Software Trainer (DTO Bilingual Trainer - Accounting) French/English, you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.

This position is based out of our Milton, Ontario office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity.

Job Responsibilities:

• Learn and develop an understanding of the PBS software
• Learn and develop an understanding of the process for training customers on the PBS software
• Learn and develop an understanding of data entry and other key tasks
• The ability to complete the payroll module
• Become an install resource without assistance
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Taking the initiative to learn new products to increase their knowledge
• Provide excellent support to our customers in our software
• Be able to talk about and navigate our DMS Software to better assist our customers
• Work directly with customers and train all sessions in assigned silo and, if possible, other silos
• Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met or exceeded
• Respond to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Create and maintain a positive work environment
• Knowledge sharing within own silo and others within the DTO team
• Maintain documentation and update as processes change within the department
• Willingness to commit to an ongoing system of education and cross-training
• Ensure DTO queue is monitored
• Willingness to go the “Extra Mile”
• Perform other duties and responsibilities as assigned

Qualifications:

• Must be Fluent in both French and English (speaking, reading, writing)
• 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is an asset
• High School Diploma
• Computer proficient with knowledge of Microsoft Office Suite
• Effective time management & organizational skills
• Strong multi-tasking & prioritization
• Ability to travel within Canada and the USA up to 2 weeks per month; proof of valid passport and/or US visa (if applicable) and valid full class driver’s license is required

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

#INPBS