Bilingual Automotive Accounting Software Trainer

PBS Systems; Montreal; Remote; CAD 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Bilingual Automotive Accounting Software Trainer to join their dynamic team. In this remote role, you will provide essential training and support to customers on a leading Dealer Management Software platform. Your expertise in both French and English will be pivotal as you assist clients with software implementation and ensure they maximize their use of the system. With opportunities for travel and professional growth, this position is perfect for someone passionate about technology and customer service. Join a company that values its employees and offers a supportive environment for continuous learning and development.

Benefits

Internal promotion opportunities

Professional development support

Travel opportunities

Competitive salary

Bonus for product certification

Referral bonus

Staff discounts with GM, Dell, Goodlife

Qualifications

• Fluent in French and English, with strong multi-tasking and organizational skills.
• 1-2 years experience in automotive or dealership environment is an asset.

Responsibilities

• Provide training and support for customers on Dealer Management Software.
• Travel to customer sites for software installation and training.

Skills

Fluency in French

Fluency in English

Time management

Organizational skills

Multi-tasking

Prioritization

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Bilingual Automotive Accounting Software Trainer

Tuesday, April 22, 2025

Company Name: PBS Systems

Job Type: Full-time, Permanent, Remote

No. of Openings: 01

Internal Job Title: DTO – Bilingual Accounting Trainer

Reports To: Team Lead, DTO Accounting

Job Requirement(s): Up to 2 weeks/month of travel within Canada and the US

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As a Bilingual Accounting Software Trainer (DTO Bilingual Trainer - Accounting) French/English, you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.

This is a remote work opportunity based out of Quebec (Montréal area preferred) and requires travel to customer sites in Canada, the US, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.

Job Responsibilities:

• Learn and develop an understanding of the PBS software
• Learn and develop an understanding of the process for training customers on the PBS software
• Learn and develop an understanding of data entry and other key tasks
• The ability to complete the payroll module
• Become an install resource without assistance
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Taking the initiative to learn new products to increase their knowledge
• Provide excellent support to our customers in our software
• Be able to talk about and navigate our DMS Software to better assist our customers
• Work directly with customers and train all sessions in assigned silo and if possible other silos
• Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met or exceeded
• Respond to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Create and maintain a positive work environment
• Knowledge sharing within own silo and others within the DTO team
• Maintain documentation and update as processes change within the department
• Willingness to commit to an ongoing system of education and cross-training
• Ensure DTO queue is monitored
• Willingness to go the “Extra Mile”
• Perform other duties and responsibilities as assigned

Qualifications:

• Must be Fluent in both French and English (speaking, reading, writing)
• 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is an asset
• High School Diploma
• Computer proficient with knowledge of Microsoft Office Suite
• Effective time management & organizational skills
• Strong multi-tasking & prioritization
• Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver’s license is required

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

#INPBS