(Montreal Remote) Bilingual Automotive Fixed Ops Software Trainer

Pbssystems; Montreal; Remote; CAD 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Bilingual Automotive Fixed Ops Software Trainer to enhance customer experiences with their Dealer Management Software. This role involves providing training and support in both English and French, ensuring customers are well-equipped to use the software effectively. You will travel across North America, engaging directly with clients to foster strong relationships and assist them in navigating the software. With a focus on professional growth and development, this position offers a unique opportunity to make a significant impact in the automotive industry while enjoying the flexibility of remote work.

Benefits

Internal promotion opportunities

Professional development support

Travel opportunities

Free parking

Staff events

Competitive salary

Bonus for product certification

Referral bonuses

Staff discounts with GM, Dell, Goodlife

Qualifications

• Fluent in French and English is mandatory for this role.
• 1-2 years of experience in the automotive industry is preferred.

Responsibilities

• Provide training and support on Dealer Management Software to customers.
• Maintain positive relationships with customers and address their needs.

Skills

Bilingual (French and English)

Time management

Organizational skills

Multi-tasking

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

(Montreal Remote) Bilingual Automotive Fixed Ops Software Trainer

Montreal, QC, Canada

Job Description

Posted Wednesday, March 5, 2025 at 7:00 AM

Company Name: PBS Systems

Job Location: Remote (Montreal area)

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: DTO Bilingual Trainer – Fixed Ops

Reports To: Team Lead, DTO Fixed Ops

Job Requirement(s): Bilingual (FR-EN); Travel within North America approx. 2 weeks per month

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As a Bilingual Automotive Fixed Ops Software Trainer (DTO Bilingual Trainer – Fixed Ops), you will provide support and training to new and existing customers on our Dealer Management Software (DMS) in the Parts and/or Service modules of our software, in both English and French. Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Montreal and the surrounding area. 50% of your time would be spent working from home and 50% of your time would be spent traveling to customer sites throughout North America.

Job Responsibilities:

• Learn and develop an understanding of the PBS software
• Learn and develop an understanding of the process for training customers on the PBS software
• Learn and develop an understanding of data entry and other key tasks
• The ability to complete the payroll module – if applicable
• Become an install resource without assistance
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Taking the initiative to learn new products to increase their knowledge
• Provide excellent support to our customers in our software
• Be able to talk about and navigate our DMS Software to better assist our customers
• Work directly with customers and train all sessions in assigned silo and if possible other silos
• Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met or exceeded
• Respond to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Create and maintain a positive work environment
• Knowledge sharing within own silo and others within DTO
• Maintain documentation and update as processes change within the department
• Willingness to commit to an ongoing system of education and cross-training
• Ensure DTO queue is monitored
• Willingness to go the “Extra Mile”
• Perform other duties and responsibilities as assigned

Qualifications:

• Fluent in French and English (speaking, reading, and writing) mandatory
• Experience in the parts or service area of a dealership preferred
• 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is preferred
• High School Diploma
• Computer proficient with knowledge of Microsoft Office Suite
• Effective time management & organizational skills
• Strong multi-tasking & prioritization
• Ability to travel within Canada and the USA up to 2 weeks per month is required; in consequence proof of valid passport and/or US visa (if applicable), and valid full class driver’s license is required

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife, and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.