Bilingual Automotive Software Trainer - Accounting

PBS Systems; Ottawa; Remote; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Automotive Software Trainer, where you'll transform the way dealerships operate. This exciting remote role involves providing comprehensive training and support for a leading Dealer Management Software, ensuring customers are equipped to maximize their experience. With opportunities for travel and professional growth, you'll be part of a dynamic team dedicated to innovation in the automotive industry. If you're passionate about technology and customer service, this position is perfect for you!

Benefits

Internal promotion opportunities

Education department for development

Travel opportunities

Free parking

Staff events

Competitive salary

Bonus for product certification

Referral bonus

Staff discounts with GM, Dell, Goodlife

Qualifications

• Fluency in French and English is essential for this role.
• 1-2 years experience in the automotive industry is preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Provide training and support for customers on Dealer Management Software.
• Assist with virtual training and on-site installations as needed.
• Maintain positive relationships with customers and address their needs.

Skills

Fluency in French

Fluency in English

Time management

Multi-tasking

Organizational skills

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Bilingual Automotive Software Trainer - Accounting

Tuesday, April 22, 2025

Company Name: PBS Systems

Job Location: Ottawa, Ontario

Job Type: Full-time, Permanent, Remote

No. of Openings: 01

Internal Job Title: DTO – Bilingual Trainer - Accounting

Reports To: Team Lead, DTO Accounting

Job Requirement(s): Up to 2 weeks/month of travel within Canada and the US

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As a Bilingual Accounting Software Trainer (DTO Bilingual Trainer - Accounting), you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.

This is a remote work opportunity based out of the Ottawa/Gatineau area and requires travel to customer sites in Canada, the US, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.

Job Responsibilities:

• Learn and develop an understanding of the PBS software
• Learn and develop an understanding of the process for training customers on the PBS software
• Learn and develop an understanding of data entry and other key tasks
• The ability to complete the payroll module
• Become an install resource without assistance
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Taking the initiative to learn new products to increase their knowledge
• Provide excellent support to our customers in our software
• Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
• Work directly with customers and train all sessions in assigned silo and if possible other silos
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
• Respond to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Create and maintain a positive work environment
• Knowledge sharing within own silo and others within the DTO team
• Maintain documentation and update as processes change within department
• Willingness to commit to an ongoing system of education and cross-training
• Ensure DTO queue is monitored
• Willingness to go the “Extra Mile”
• Perform other duties and responsibilities as assigned

Qualifications:

• Fluent in French and English (speaking, reading, writing)
• 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is an asset
• High School Diploma
• Computer proficient with knowledge of Microsoft Office Suite
• Effective time management & organizational skills
• Strong multi-tasking & prioritization
• Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver’s license is required

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

#INPBS