Bilingual Administrative Supervisor - Student Services & HR

McGill Faculty of Medicine and Health Sciences; Montreal (administrative region); Hybrid; CAD 63,000 - 86,000; Full time

Benefits offered by this job

Health benefits

Defined contribution pension

RRSP/TFSA

Vacation policy

Personal days

Floating holidays

Summer Fridays

Remote work up to 2 days/week

Job summary

McGill University seeks an Administrative Supervisor for the Arts‑Ferrier unit to streamline daily operations of the French Language Centre. You will supervise the Student Affairs Coordinator, manage student cases, and lead process improvements while coordinating with GPS, Enrolment Services and other offices.

The role demands strong bilingual skills (French/English), exceptional organizational ability, and proficiency with Office tools, Workday, and data reporting.

Qualifications

• Candidate must be fluent bilingual in French and English and provide primary support for the French Language Centre.
• Demonstrated organizational skills and ability to multi-task.
• Demonstrated ability to prioritize and meet deadlines.
• Proven ability to compose correspondences and proofread documents with proper spelling, grammar and formatting.
• Ability to adapt to change and foster a collaborative environment.
• Strong accuracy and attention to detail.
• Must be client-focused and service oriented.
• Demonstrated ability to communicate clearly and work in a computerized environment (word processing, databases, spreadsheets, presentation software).
• Knowledge of MS Office suite (Excel, PowerPoint) and Workday.

Responsibilities

• Organize activities to support daily operations of the French Language Centre in line with goals and objectives.
• Receive and resolve complex student cases escalated from the Student Affairs Coordinator.
• Recommend process improvements to prevent recurring problems.
• Provide high-level customer service on matters related to the French Language Centre and handle complaints.
• Liaise with GPS, Enrolment Services, Student Accounts, and other units to maintain good relationships.
• Administer and update office procedures; assess and implement new procedures as needed.
• Design and implement communication strategy for staff and student community; create content for the Centre website.
• Compile statistics for reports on academic and administrative activities.
• Act as back-up to Student Affairs Coordinator and to Administrative Manager during absences.
• Process recruitments and appointments in Workday for Course Lecturers for FRPC sections.

Skills

Bilingual EN/FR

Organizational skills

Multi-tasking

Prioritization

Strong written communication

Attention to detail

Client-focused service

Clear transmission of information

Computer literacy

MS Office (Excel, PowerPoint)

Tools

Workday

Banner

CMMS

MMP

Microsoft Office

Excel

PowerPoint

Job description

McGill University seeks an Administrative Supervisor for the Arts‑Ferrier unit to streamline daily operations of the French Language Centre. You will supervise the Student Affairs Coordinator, manage student cases, and lead process improvements while coordinating with GPS, Enrolment Services and other offices.

The role demands strong bilingual skills (French/English), exceptional organizational ability, and proficiency with Office tools, Workday, and data reporting.