Bilingual Account Manager - Small Business Consulting, Gallagher Benefit Services

Arthur J. Gallagher & Co. (AJG); Ottawa; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher Benefit Services in Canada is seeking a bilingual Account Manager to nurture client relationships and advise on benefits strategies. You’ll handle both English and French communications, manage a diverse client portfolio, and drive renewal discussions with carriers.

Based in Canada, the role supports clients nationwide with a focus on small business and mid-market segments, leveraging cross-functional teams to deliver tailored benefits solutions and strong client outcomes.

Qualifications

• Relationship-driven benefits professional who enjoys solving problems and advising clients.
• Professional fluency in both French and English; lead client conversations in both languages.
• Experience in Account Management, Group Benefits, or related client-facing roles in brokerage/consulting or insurers.
• Client-first, consultative approach with credibility across clients and decision-makers.
• Strong analytical thinking, creativity, and clear communication for complex client challenges.
• Willingness to travel when needed.

Responsibilities

• Build and grow relationships with existing and new clients.
• Serve as primary relationship contact for clients in both languages.
• Understand client goals and translate into actionable benefits solutions.
• Collaborate with Producers, Client Services, Analysis, Marketing & Implementation Specialists.
• Lead client requests and coordinate with the team to exceed expectations.
• Drive client retention and expand services and coverage.
• Prepare renewals and present benefits sessions; negotiate with carriers.
• Support seamless account implementation with Marketing & Implementation.
• Maintain strong cross-functional relationships as liaison between clients and producers.
• Contribute to a collaborative and inclusive team culture.

Skills

Bilingual EN/FR

Account management

Client relationships

Benefits knowledge

Education

CEBS

GBA

LLQP

Tools

Microsoft 365

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Are you a bilingual benefits professional who loves building relationships and helping businesses take care of their people?

Join our Small Business team as a Bilingual Account Manager, where you'll manage meaningful client relationships, provide trusted benefits advice, and collaborate with colleagues across Canada. You'll have the opportunity to use both French and English every day, deepen your benefits expertise, and make a visible impact on the clients and businesses you support.

Location
This role is open to candidates located in Quebec, Ontario, New Brunswick, Nova Scotia, or Prince Edward Island. As this position supports clients in both official languages, professional fluency in French and English is a requirement of the role.

How you'll make an impact

• Build, nurture, and grow relationships with existing and new clients, becoming a trusted partner who understands their business, people, priorities, and benefits strategy.
• Serve as the primary relationship contact for your clients, providing proactive and responsive service in both French and English and bringing in the right internal expertise when needed.
• Develop a clear understanding of each client's goals and strategy, translating their needs into thoughtful solutions and ensuring commitments are successfully delivered.
• Partner closely with Producers, Client Services, Analysis, Marketing & Implementation Specialists, and other internal partners to ensure client strategies are aligned and effectively implemented.
• Take ownership of client requests and projects, coordinating with the broader team to ensure client needs and expectations are consistently met and, whenever possible, exceeded.
• Drive client retention and relationship growth by identifying evolving needs and uncovering opportunities to introduce additional services, solutions, and coverage.
• Apply your benefits expertise to prepare and present renewals, facilitate employee benefit sessions, develop employee communications, negotiate with carriers, interpret benchmarking data, and identify meaningful trends.
• Work alongside client contacts and our Marketing & Implementation Specialists to support seamless technical account implementation.
• Strong relationships across the organization and, where appropriate, act as the key liaison between your clients and their Producer(s).
• Contribute to a collaborative and inclusive team culture, sharing your knowledge and perspective and confidently contributing to both day-to-day execution and broader client strategy.

About you

• We’re looking for a relationship-driven benefits professional who enjoys solving problems, advising clients, and making complex information easier to understand.
• Professional fluency in both French and English, with the confidence to lead client conversations, presentations, meetings, and written communications in both languages.
• Proven experience in Account Management, Group Benefits, or a related client-facing role within a brokerage/consulting firm, insurance carrier, third-party benefits administrator, or similar organization.
• A client-first, consultative approach and the ability to build credibility and trusted relationships with a range of clients and decision-makers.
• Experience navigating complex client challenges using analytical thinking, creativity, sound judgment, and thoughtful communication, including when conversations may be difficult.
• Confidence presenting to groups of clients and employees and a willingness to share your expertise with colleagues.
• Comfort managing a large portfolio of client groups with varying needs and levels of complexity.
• Strong organizational, prioritization, and project management skills, with the ability to keep multiple client initiatives moving forward.
• Hands‑on experience with benefit plan renewals or marketing is a strong asset.
• Completion of CEBS, GBA, LLQP, or a similar industry designation or license is an asset.
• Strong digital skills, including proficiency with Microsoft 365, and the ability to effectively manage communications, priorities, and deadlines.
• The ability to identify key decision-makers, bring the right people together, and confidently navigate toward solutions.
• Willingness and ability to travel when business and client needs require.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)