Bilingual Account Manager

Encore Corporate Travel; Montreal; Remote; CAD 110,000; Full time

Job summary

Encore Corporate Travel is seeking a dynamic Account Manager to drive client satisfaction and optimize travel programs. In this full-time role based in Montreal, you will leverage your bilingual skills and expertise to build lasting client relationships while implementing strategic insights for optimal travel solutions. Enjoy a competitive salary, unlimited vacation, and flexible work options.

Benefits

Health coverage including mental health support

Unlimited vacation program

Internet/Connectivity allowance

Company-provided IT equipment

Flexible hours for work-life balance

Qualifications

• Proven ability to establish strong relationships with clients.
• Excellent verbal and written communication skills.
• Self-driven with strong project management skills.

Responsibilities

• Develop and maintain strong client relationships.
• Conduct regular check-ins to assess satisfaction.
• Analyze travel data for trend identification.

Skills

Bilingual (English and French)

Client Relationship Management

Data Analysis

Negotiation

Project Management

Job description

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Vice President, Finance and Administration

About Encore Corporate Travel:

At Encore Corporate Travel, our mission is simple yet powerful: to provide every person we touch with a moment of happiness. With over three decades of unwavering commitment to travel management, Encore Corporate Travel has become a distinguished name in the industry. Drawing upon our extensive experience, we've developed cutting-edge technology in-house, tailored to address the specific challenges faced by companies. This technology empowers us to automate intricate business processes, ultimately reducing effort for every user and elevating the overall traveler experience.

Our people remain at the heart of our mission, leveraging their industry insights and expertise to create personalized, exceptional travel solutions. We’re not just a travel management company; we’re a team dedicated to crafting happiness, one moment at a time, starting with our own people.

Position Overview:

We are seeking a dynamic and client-focused Account Manager to join our team. This position is open to candidates in Montreal, Toronto, and Ottawa. In this role, you will be the trusted advisor and primary contact for your assigned clients, ensuring their satisfaction and success with Encore Corporate Travel’s products and services. You’ll be responsible for building and nurturing strong relationships, providing strategic insights, and identifying opportunities to optimize client travel programs.

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong client relationships by understanding their unique travel needs and goals.
• Serve as the primary contact for assigned accounts, addressing inquiries and resolving issues promptly.
• Conduct regular check-ins to gather feedback, assess satisfaction, and identify growth opportunities.

Strategic Travel Program Optimization:

• Share insights and recommendations based on travel spend, customer happiness ratings, and other key metrics.
• Collaborate with clients to design tailored travel programs aligned with their business objectives.
• Present account reviews, including actionable insights to enhance client outcomes.

Supplier and Vendor Negotiation:

• Source and negotiate competitive contracts with airlines, hotels, and car rental companies.
• Partner with suppliers to ensure the delivery of exceptional service and value.

Performance Monitoring and Reporting:

• Analyze travel data to identify trends and suggest improvements.
• Track client objectives and contribute to their success through creative solutions.

Industry Knowledge and Advocacy:

• Stay informed about industry trends and competitor offerings.
• Provide clients with expert advice and innovative solutions to meet their evolving needs.

Do You Have What It Takes?

If you’re passionate about building and maintaining relationships and excel at delivering exceptional service, you’ll thrive in this role. Key qualifications include:

• Proven ability to establish strong relationships with clients, becoming a trusted advisor.
• Excellent verbal and written communication skills, with the ability to tailor messaging for diverse audiences.
• Bilingual (English and French) is a must
• Proficiency in analyzing data and identifying actionable insights to improve results.
• Thrives in a fast-paced, evolving environment while juggling multiple priorities.
• Committed to understanding and anticipating client needs, delivering solutions that exceed expectations.
• Ability to negotiate contracts and agreements with vendors to secure the best value for clients.
• Self-driven with strong project management skills and resourcefulness to navigate challenges independently.

What We Offer:

• A competitive salary and benefits package.
• Fully remote work opportunities with flexibility to accommodate your needs.
• Health coverage that includes mental health support, virtual medicine, dental, and more.
• Life & Disability Insurance.
• Unlimited vacation program.
• Internet/Connectivity allowance.
• Company-provided IT equipment.
• Flexible hours to support work-life balance.
• RRSP Program and Profit-Sharing Plan.

Join Us!

If you’re ready to make an impact in a growing organization where you can advance your career, we’d love to meet you! Apply today and start your journey with

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  Travel Arrangements

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