BI Senior Data Analyst I

Bell Canada; Mississauga; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Bell Canada seeks a skilled Data Analyst to join its transformation group. In this role, you'll leverage advanced BI tools to analyze data, support critical business projects, and enhance customer experiences. Ideal candidates will possess expertise in SQL, SAS, and data visualization software, along with strong communication skills. You'll contribute to impactful projects in a supportive team environment.

Benefits

Comprehensive medical, dental, and mental health benefits

Discount on services

Flexible work hours

Qualifications

• 5+ years of experience as a Data Analyst.
• Advanced proficiency in SQL and SAS.
• Strong communication and presentation skills.

Responsibilities

• Analysis and delivery of business requests/issues.
• Quality assurance testing for all BI deliverables.
• Support teams with project documentation and monitoring.

Skills

SQL

SAS

Data Visualization

Data Analysis

Communication

Education

Bachelor's degree in Statistics or related field

Tools

MicroStrategy

Tableau

Power BI

Job description

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At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Bell’s transformation group is responsible for developing, maintaining and using data driven insights on customer experience and back office operations, automate business insight processes and provide insight to drive business decisions. The team is also responsible to lead critical transformation project while overseeing the end-to-end impact on the customer satisfaction and operational performance. Our team partners closely with other BI teams within the company and supports our Operations team members with impactful insights that help us continue to transform the business.

Key Responsibilities

• This is an Agile development environment, working with the latest BI visualization tools and technologies
• Working with a team of BI analysts whilst helping to deliver transformation project
• Analysis, delivery of business requests/issues/requirements, and conducting quality assurance testing for all BI deliverables supporting Operational team
• Supports team delivering all necessary documentation to formally initiate a project & monitor project developments including project reviews, meetings, work sessions, action-registers
• Excellent leadership and communication skills required to work well with business users, other analysis teams, development teams, and IT teams
• Deliver on key projects and data strategies that directly support key business drivers
• Supports team delivering all necessary documentation to formally initiate a project & monitor project developments including project reviews, meetings, work sessions, action-registers
• Work with and opportunity to present to various management levels
• Maintain and expand your knowledge of BI and current technology through training opportunities

Critical Qualifications

• Bachelor's degree in Statistics, Mathematics, Computer Science, Business Analytics, or a related field; or equivalent relevant experience.
• 5+ years of experience as a Data Analyst or similar role, with a proven track record of success in a complex business environment.
• Advanced proficiency in SQL and SAS (or other relevant database and statistical software).
• Advanced proficiency in data visualization tools (specify tools, e.g., MicroStrategy, Tableau, Power BI).
• Advanced proficiency in data gathering and architecture tools (specify tools).
• Advanced understanding and practical application of advanced data mining techniques (text mining, optimization, segmentation, predictive modeling).
• Advanced knowledge of statistical methods and their application in data analysis, including the ability to design and optimize calculations for KPIs.
• Excellent communication and presentation skills, with the ability to effectively communicate complex information to both technical and non-technical audiences at all organizational levels.
• Advanced knowledge of BI principles, trends, and best practices, including an understanding of customer experience implications.
• Proactive Opportunity Seeker:Identifies and capitalizes on emerging opportunities, demonstrating a clear understanding of their strategic benefit to the organization.
• Strategic and Analytical Thinker:Approaches complex challenges with a multifaceted perspective, conducting thorough analysis to develop well-informed solutions.
• Exceptional Communicator:Consistently delivers clear, concise, and professional communication, ensuring effective information dissemination.
• Results-Oriented Innovator:Employs a test-and-learn approach to problem-solving, leveraging data-driven insights to optimize outcomes.
• Collaborative Team Builder:Actively engages and empowers others to achieve both individual and team objectives.
• Committed to Continuous Improvement:Demonstrates a proactive commitment to ongoing professional development and enhancing leadership capabilities.

Preferred Qualifications

• Experience with data systems such as Oracle, SQL Server, Teradata, SAS, MicroStrategy or others
• Experience with BI and data warehouse technologies
• Basic working knowledge of project management steps
• Experience in Telecommunications

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.