Bellperson

1 Hotels Group; Toronto; On-site; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Health & Wellness benefits

Retirement planning

Paid personal days

Career advancement opportunities

Team member recognition program

Job summary

1 Hotels is seeking a Bellperson to deliver warm, personalized arrival experiences and assist guests with luggage and information on hotel amenities. You will coordinate with multiple teams to ensure smooth arrivals, departures and memorable stays. Flexibility to work evenings, weekends and holidays, plus strong communication skills, are essential.

Join a mission-driven team that values sustainable design and guest well-being, with opportunities for growth within a globally expanding brand.

Qualifications

• Strong communication and interpersonal skills for guest and team interactions.
• Excellent organizational skills with ability to juggle priorities in a fast-paced hotel setting.
• Ability to stand, lift luggage, and remain active for extended periods.

Responsibilities

• Greet guests with a warm welcome and assist with luggage upon arrival.
• Provide information on hotel amenities and local recommendations.
• Escort guests to rooms and coordinate arrivals and departures.
• Maintain lobby and arrival areas in a clean, organized state.
• Coordinate with Front Office, Housekeeping, Concierge and other departments.

Skills

Communication

Organization

Multilingual

Flexibility

Guest service

Job description

Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet—one hotel at a time—and we’re defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.).

About Us:

1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering.

1 HOTELS IS...

• Natural. Nature guides everything we do.
• Modern. Of the time, with an eye on the past and a foot in the future.
• Conscious. Mindful of how our hotels are created and how our guests are treated.
• Discovery. Explorations of surrounding locales.
• Imperfect. Still evolving — we don’t have all the answers.
• Committed. Bettering ourselves and bettering the industry.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

Vacancy Status:

This posting represents an active vacancy for which we are currently hiring.

MAIN DUTIES:

The Bellperson serves as the first point of contact for guests, creating a warm and memorable arrival experience through personalized service and genuine hospitality. The role is responsible for welcoming guests, assisting with luggage, providing information on hotel amenities and services, coordinating guest requests, and supporting seamless arrivals and departures.

GENERAL DUTIES

• Provide a warm and welcoming arrival experience by greeting guests, assisting with luggage, and offering personalized service throughout their stay.
• Assist guests with luggage storage, transportation arrangements, and other arrival and departure needs.
• Escort guests to their rooms, provide information on hotel amenities, services, and local recommendations.
• Maintain a strong knowledge of the hotel, including guest services, dining options, events, and nearby attractions.
• Respond to guest requests and inquiries in a timely, professional, and courteous manner.
• Coordinate with Front Office, Housekeeping, Concierge, and other departments to ensure a seamless guest experience.
• Assist with valet operations and guest transportation coordination, as required.
• Deliver guest items, packages, amenities, and special requests.
• Maintain cleanliness, organization, and presentation of the lobby, entrance, and guest arrival areas.
• Support arrivals, group arrivals, and special guest requests.
• Handle guest belongings with care while following hotel procedures and safety standards.
• Provide recommendations and create meaningful connections that enhance the overall guest experience.

Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in a hotel, hospitality, customer service, or guest-facing role preferred. Experience in a luxury hospitality environment is considered an asset.
• Strong communication and interpersonal skills with the ability to interact professionally with guests and team members.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to lift, carry, and transport guest luggage and heavy items as required.
• Ability to stand and remain active for extended periods of time.Ability to work a flexible schedule, including evenings, weekends, and holidays, as required.
• Ability to speak an additional language or multiple languages is considered an asset.
• Must be legally eligible to work in Canada.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness - Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

We thank all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.