Bell Captain (Part-Time)

Fairmont Hotels & Resorts; Toronto; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Free meals

Travel discounts

Dry cleaning

Skill up

DEI committees

Career growth

Job summary

Fairmont Royal York in Toronto is seeking a Bellperson to deliver exceptional guest service at the Bell desk. You will assist guests with luggage, greet guests on arrival and departure, and coordinate with security and front desk teams to ensure a seamless experience.

The role requires Bellperson experience, the ability to work weekends and evenings, and excellent communication and interpersonal skills. You will be part of a professional team committed to luxury hospitality and guest

Qualifications

• Bellperson experience is required.
• Availability for weekends, evenings and shift work.
• Excellent verbal communication skills.
• Excellent interpersonal skills.
• Ability to delegate tasks.
• Prioritize guest requests by urgency.
• Loves dealing with the public.
• Strong problem solving/guest resolution abilities.

Responsibilities

• Greets guests and coworkers with a friendly hospitality greeting.
• Bell desk position to assist with guest luggage on arrival and departure.
• Track luggage from the door to the ramp.
• Answer telephone inquiries promptly.
• Monitor ALICE system for timely dispatch of calls.
• Maintain records of bellman movements and logs.
• Provide information about hotel facilities, dining, local transport and attractions.
• Ensure a safe, courteous and professional environment.
• Oversee Guest Service staff on a shift basis.
• Handle group baggage and post sundry charges.
• Review daily reports and communicate with teams as needed.
• Assist in fire alarms and safety procedures.
• Report safety concerns to the supervisor on duty.

Skills

Bellperson experience

Weekend shifts

Customer service

Communication

Team player

English fluency

Job description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Company Description

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

To ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.

• Greets all guests and co-workers with a smile and an appropriate hospitality greeting.
• Positioned at the Bell desk at all times to provide or arrange assistance with guest luggage upon arrival, and departure.
• Tracks luggage as it arrives up the ramp from the Door Person.
• Answers the telephone inquiries promptly.
• Monitors ALICE system to ensure timely dispatch of all guest calls.
• Tracks and records all 'Fronts' and 'Lasts' in ALICE to ensure accurate records are kept of all bellmen movements in the event of follow-up or tracking needs to occur.
• When requested or anticipated will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, local visitor and tourist attractions. If unable to provide the required assistance, seeks out and refers to another resource for successful completion.
• Maintain communication and favorable working relationships with all fellow employees.
• Applies policy and procedure as set forth to ensure consistency of service and standard of performance.
• Oversees and directs Guest Service staff on a shift basis, ensuring customer satisfaction is consistently obtained, and adherence to service standards are applied.
• Organizes and expedites handling of group baggage.
• Posts applicable sundry charges to the appropriate accounts and completes daily bellman gratuity distribution worksheets.
• Records and updates relevant recording logbooks.
• Effectively reviews all daily reports and utilize information systems as E-mail, Pass on sheets, Daily Function listing, Inter office correspondence, VIP list, and act upon requirements in a timely fashion.
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
• Assists in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty, and informing security
• Reports for duty with professional appearance and dress to standards.
• Champion’s outstanding service levels amongst the team.
• Strict adherence to all Fairmont and Richey service standards in Bell-person check-in & out policy.
• Provide luggage storage for guests in one of our three storage areas.
• Awareness and acknowledgment of all our AccorLiveLimitless Members.

Qualifications

• Bellperson experience required
• Available to work weekends, evenings and shift work
• Excellent verbal communication skills
• Excellent interpersonal skills
• Ability to delegate tasks
• Able to prioritize guest requests depending on urgency of each situation
• Loves dealing with the public
• Proven multi-tasker
• Problem solving / guest resolution skills a must!
• Thrives under pressure
• Team oriented
• Customer service focused
• Professional manner and outgoing personality
• Good Command of the English language

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting

Additional Information

What’s in it for you?

• Starting Rate of Pay: $20.11 per hour. You will receive a wage increase following six months of compensated service, as per the collective agreement.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure:

We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations:

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion:

At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.