Bell Attendant (Full Time)

Park Hyatt; Toronto; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Complimentary meals during shift

RRSP matching

Complimentary hotel nights & discounts

Extended health & dental

Tuition reimbursement

Great Place to Work certification

Job summary

Park Hyatt Toronto is seeking a Bell Attendant to deliver a polished luxury guest experience. You will greet guests, assist with luggage, provide information on services, and coordinate transportation while upholding Forbes Five-Star standards.

This role requires a flexible schedule, weekend/holiday availability, and the ability to lift up to 50 lbs, with a focus on impeccable presentation and guest satisfaction.

Qualifications

• Service-focused personality with a genuine passion for guest experiences.
• Previous guest-facing or luxury hospitality experience preferred.
• Strong communication and interpersonal skills.
• Warm, polished, and professional presence with excellence.

Responsibilities

• Greet and escort guests with warmth and confidence.
• Handle luggage and assist guests to rooms or bell areas.
• Open doors and assist guests entering or exiting the hotel.
• Explain room features, amenities, and services.
• Provide information about hotel services and local attractions.
• Arrange transportation and coordinate valet/parking procedures.
• Maintain a clean, welcoming front drive and report maintenance needs.
• Support concierge services and collaborate with other departments.

Skills

Guest service

Communication

Professional presence

Flexibility

Job description

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Park Hyatt Toronto

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best. Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental benefits for you and your dependents 90 days after joining
• Tuition reimbursement program
• 2023, 2024 and 2025 Great Place to Work Certified

About the Role – Bell Attendant

Probationary Rate: $17.60 + Gratuity

Hourly Rate: $19.96 + Gratuity

As a Bell Attendant, you are often the first and last impression of the hotel. Your presence in the lobby and at the front drive sets the tone for a luxury guest experience. In this role, you’ll offer a gracious welcome, anticipate guest needs, and ensure a seamless arrival and departure—all while upholding the highest Forbes service standards.

Responsibilities

• Greet and escort guests upon arrival and departure with warmth, professionalism, and confidence.
• Handle guest luggage with care, delivering to and from guest rooms or designated bell areas efficiently.
• Open doors and provide assistance to guests and visitors entering or exiting the hotel.
• Explain guest room features and amenities, including room key use, mini-bar, in-room safe, and valet laundry services.
• Offer detailed information about hotel services, amenities, and hours of operation.
• Provide knowledgeable recommendations and directions for local attractions, dining, and cultural events.
• Arrange transportation (e.g., taxi, shuttle, limousine) and record advance requests when needed.
• Clearly communicate valet and parking procedures.
• Maintain a clean and inviting front drive, clearing debris, snow, or litter and reporting maintenance needs.
• Support concierge services and collaborate with other departments to ensure an elevated guest journey.
• Be present in the lobby as a polished representative of the hotel brand, ready to assist as needed.
• Uphold all Forbes Five-Star standards in service delivery.

Qualifications

• Service-focused personality with a genuine passion for creating exceptional guest experiences
• Previous experience in a guest-facing or luxury hospitality role preferred
• Strong communication and interpersonal skills
• Warm, polished, and professional presence with a commitment to excellence
• Excellent knowledge of Toronto’s local area and attractions is an asset
• Must have a flexible schedule, including weekends and holidays
• Highly motivated and quality-driven approach to service
• Ability to lift up to 50 lbs and work outdoors in various weather conditions
• Comfortable with constant walking and standing throughout the shift

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.