Bell Attendant (Full Time)

Park Hyatt; Toronto; On-site; CAD 24,000 - 27,000; Full time

Benefits offered by this job

Complimentary meals

RRSP matching

Complimentary hotel nights

Discounts at Hyatt properties

Extended health and dental

Tuition reimbursement

Great Place to Work Certified

Job summary

Park Hyatt Toronto is seeking a Bell Attendant to greet guests, assist with luggage, and ensure a seamless arrival and departure experiences in a luxury setting.

You will uphold Forbes Five-Star service standards, provide local information, arrange transportation, and work closely with concierge and other departments to deliver an elevated guest journey in the heart of Yorkville.

Qualifications

• Service-focused personality with a genuine passion for creating exceptional guest experiences.
• Previous experience in a guest-facing or luxury hospitality role preferred.
• Strong communication and interpersonal skills.
• Warm, polished, and professional presence with a commitment to excellence.
• Excellent knowledge of Toronto’s local area and attractions is an asset.
• Must have a flexible schedule, including weekends and holidays.
• Highly motivated and quality-driven approach to service.
• Ability to lift up to 50 lbs and work outdoors in various weather conditions.
• Comfortable with constant walking and standing throughout the shift.

Responsibilities

• Greet and escort guests with warmth, professionalism, and confidence.
• Handle luggage, deliver to guest rooms or bell areas efficiently.
• Open doors and assist guests entering or exiting the hotel.
• Explain room features and amenities, including key use and minibar.
• Provide information about hotel services, hours, and operations.
• Recommend local attractions, dining, and events.
• Arrange transportation and record advance requests.
• Communicate valet and parking procedures clearly.
• Maintain a clean front drive and report maintenance needs.
• Support concierge services and collaborate with other departments.
• Be a polished representative in the lobby; uphold Forbes Five-Star standards.

Skills

Service-focused

Guest-facing experience

Communication skills

Professional presence

Knowledge of Toronto area

Flexible schedule

Lift 50 lbs

Walking/standing endurance

Job description

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Organization – Park Hyatt Toronto

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best. Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental benefits for you and your dependents 90 days after joining
• Tuition reimbursement program
• 2023, 2024 and 2025 Great Place to Work Certified

About the Role – Bell Attendant

Probationary Rate: $17.60 + Gratuity

Hourly Rate: $19.96 + Gratuity

As a Bell Attendant, you are often the first and last impression of the hotel. Your presence in the lobby and at the front drive sets the tone for a luxury guest experience. In this role, you'll offer a gracious welcome, anticipate guest needs, and ensure a seamless arrival and departure - all while upholding the highest Forbes service standards.

Some of the responsibilities include:

• Greet and escort guests upon arrival and departure with warmth, professionalism, and confidence.
• Handle guest luggage with care, delivering to and from guest rooms or designated bell areas efficiently.
• Open doors and provide assistance to guests and visitors entering or exiting the hotel.
• Explain guest room features and amenities, including room key use, mini-bar, in-room safe, and valet laundry services.
• Offer detailed information about hotel services, amenities, and hours of operation.
• Provide knowledgeable recommendations and directions for local attractions, dining, and cultural events.
• Arrange transportation (e.g., taxi, shuttle, limousine) and record advance requests when needed.
• Clearly communicate valet and parking procedures.
• Maintain a clean and inviting front drive, clearing debris, snow, or litter and reporting maintenance needs.
• Support concierge services and collaborate with other departments to ensure an elevated guest journey.
• Be present in the lobby as a polished representative of the hotel brand, ready to assist as needed.
• Uphold all Forbes Five-Star standards in service delivery.

Qualifications

• Service-focused personality with a genuine passion for creating exceptional guest experiences
• Previous experience in a guest-facing or luxury hospitality role preferred
• Strong communication and interpersonal skills
• Warm, polished, and professional presence with a commitment to excellence
• Excellent knowledge of Toronto’s local area and attractions is an asset
• Must have a flexible schedule, including weekends and holidays
• Highly motivated and quality-driven approach to service
• Ability to lift up to 50 lbs and work outdoors in various weather conditions
• Comfortable with constant walking and standing throughout the shift

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.