Bell Attendant — Elevate Luxury Guest Experience

Hyatt Hotels Corporation; Toronto; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Complimentary meal during shift

Employer RRSP Matching Contributions

Complimentary hotel nights and 1099/lo

Extended Health and Dental benefits

Job summary

Park Hyatt Toronto in the heart of Yorkville is seeking a Bell Attendant to be the first and last impression of the hotel. You will greet guests, assist with luggage, open doors, and guide guests with warmth and professionalism to ensure a seamless luxury arrival and departure.

You will uphold Forbes Five-Star standards, share information on hotel services and local attractions, arrange transportation, and act as a polished brand representative in a busy, guest-centric environment.

Qualifications

• Service-focused personality with a genuine passion for creating exceptional guest experiences
• Previous experience in a guest-facing or luxury hospitality role preferred
• Strong communication and interpersonal skills
• Warm, polished, and professional presence with a commitment to excellence
• Must have a flexible schedule, including weekends and holidays
• Ability to lift up to 50 lbs and work outdoors in various weather conditions
• Comfortable with constant walking and standing throughout the shift

Responsibilities

• Greet and escort guests upon arrival and departure with warmth, professionalism, and confidence
• Handle guest luggage with care, delivering to and from guest rooms or designated bell areas efficiently
• Open doors and provide assistance to guests and visitors entering or exiting the hotel
• Explain guest room features and amenities, including room key use, mini-bar, in-room safe, and valet laundry services
• Offer detailed information about hotel services, amenities, and hours of operation
• Provide knowledgeable recommendations and directions for local attractions, dining, and cultural events
• Arrange transportation (e.g., taxi, shuttle, limousine) and record advance requests when needed
• Clearly communicate valet and parking procedures
• Maintain a clean and inviting front drive, clearing debris, snow, or litter and reporting maintenance needs
• Support concierge services and collaborate with other departments to ensure an elevated guest journey
• Be present in the lobby as a polished representative of the hotel brand, ready to assist as needed
• Uphold all Forbes Five-Star standards in service delivery

Skills

Guest service orientation

Strong communication

Professional presence

Flexibility weekends/holidays

Knowledge of Toronto attractions

Job description

Park Hyatt Toronto in the heart of Yorkville is seeking a Bell Attendant to be the first and last impression of the hotel. You will greet guests, assist with luggage, open doors, and guide guests with warmth and professionalism to ensure a seamless luxury arrival and departure.

You will uphold Forbes Five-Star standards, share information on hotel services and local attractions, arrange transportation, and act as a polished brand representative in a busy, guest-centric environment.