Animal Behavior Outreach Specialist

Kaizen Lab Inc.; Calgary; Hybrid; CAD 36,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision coverage

Wellness account

RRSP matching

Paid vacation

Sick time

Wellness days

Birthday day off

Professional development

Employee discounts

Job summary

Calgary Humane Society is seeking a Behaviour Outreach Facilitator to support educational, training, and community outreach programs focused on positive reinforcement and animal welfare. You will coordinate classes, manage registrations, and deliver high-quality client service while promoting CHS values.

Responsibilities include reporting, content development, event support, and collaboration with Marketing and Communications.

Qualifications

• Interest in pursuing a professional training certification (e.g., KPA, CPDT, IAABC, Pet Professional Guild).
• Flexibility to work a schedule that includes days, evenings, weekends, and some statutory holidays.
• Basic knowledge of animal behaviour and a desire to expand expertise through professional development.
• Previous professional experience in animal welfare, dog daycare, class coordination, or public relations is an asset.
• Working toward or willing to pursue professional development or certifications in feline/canine behaviour.
• Proven experience delivering effective communication and high-quality customer service.

Responsibilities

• Coordinate behaviour training classes and consultations, including scheduling, registrations, payments, and client communications.
• Produce monthly reports summarizing class participation, revenue, and trends for submission to CHS leadership and the Board.
• Support content development by collaborating with shelter trainers to identify opportunities for new classes and materials.
• Assist with training duties and support staff with training plans or class delivery.
• Provide high-quality client service by responding to behaviour inquiries and directing clients to resources.

Skills

Public speaking

Customer service

Administrative skills

Time management

Interpersonal skills

Team collaboration

Communication

Tools

Microsoft Word

Excel

PowerPoint

Job description

Calgary Humane Society is seeking a Behaviour Outreach Facilitator to support educational, training, and community outreach programs focused on positive reinforcement and animal welfare. You will coordinate classes, manage registrations, and deliver high-quality client service while promoting CHS values.

Responsibilities include reporting, content development, event support, and collaboration with Marketing and Communications.