Supervisor, Humane Education

Edmonton Chamber of Voluntary Organizations; Edmonton; Hybrid; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Health and dental coverage

EFAP

RRSP matching

Paid personal days

Pet program discounts

Job summary

The Edmonton Humane Society (EHS) is seeking a Supervisor, Humane Education to lead the administration and staffing for our Humane Education programs. This role oversees the Humane Educator, Team Lead, Camps & Clubs, and a part-time Facilitator, coordinating bookings, invoicing, and supplies.

Responsibilities include staff supervision, program delivery with revenue focus, policy development, and customer relations, plus representing EHS in community events.

Qualifications

• Diploma or degree in a related field (education, recreation, business administration, marketing/sales, animal welfare, humane education).
• Minimum 2 years’ experience in administration or customer service, including preferably 1 year of supervisory/leadership experience.
• First Aid, CPR and AED Certification required; Pet First Aid is an asset.
• Security and background clearance check, including vulnerable sector, required.

Responsibilities

• Hire and supervise staff; develop training and HR processes.
• Coordinate program bookings and customer inquiries; manage invoicing and supplies.
• Lead and oversee humane education program delivery; ensure alignment with department goals.
• Represent EHS at community events and manage customer relationships.
• Track attendance, revenues, and expenses; maintain records and policies.

Skills

Customer service

Organizational skills

Written & verbal communication

Problem solving

Office management

Leadership

Microsoft Office

Public interaction

Team collaboration

Driver's license

Education

Diploma or degree in education/administration/marketing/animal welfare

Tools

CRM

Microsoft Office Suite

Job description

Supervisor, Humane Education

Full-Time, Permanent

About Us

The Edmonton Humane Society (EHS) has been serving Edmonton and area since 1907, dedicated to helping people and pets thrive, together. As a leader in animal welfare, we go beyond sheltering homeless animals - shaping a community that values the human-animal bond through advocacy, education and accessible support services.

Our mission is to enrich the lives of people and companion animals through sheltering animals in need, supporting pet guardians, engaging with our community and inspiring compassion. Guided by our values of compassion, trust, improvement, results, inclusivity and teamwork, we work toward a more humane and connected community for all.

The Role

The Supervisor, Humane Education is a member of the Humane Education team leading the administration and staffing required to deliver Humane Education programming. This includes overseeing the hiring and supervision of the full-time Humane Educator, Team Lead, Camps & Clubs and part-time Facilitator. Additionally, they will be responsible for the department’s customer service including responding to inquiries via phone, email etc., coordinating the booking of programs, and any related administrative duties such as invoicing, payment processing and ordering supplies.

Key Roles & Responsibilities

Supervise Staff

• Hire staff to meet program delivery needs.
• Create and maintain the staff training program.
• Provide day-to-day human resources oversight for staff, including scheduling, performance management, onboarding, training, progressive discipline, time and attendance, and staff professional development & coaching.
• Serve as on-call support for program staff as needed for evening/weekend programs.

Oversee Administration & Customer Service

• Coordinate booking of programs, including for external customers, ensuring required space(s) are reserved appropriately for scheduled programs.
• Respond promptly and professionally to phone and email inquiries, re-directing where necessary.
• Order office and program supplies as needed.
• Track results of programs, including attendance, revenues and expenses.
• Create and update records and databases with customer, lead, financial and other data.
• Create and maintain necessary policies, processes and procedures for the department.

Program Delivery

• Lead the delivery of Humane Education programs with the purpose of revenue generation (e.g. camps, birthdays), working with the Humane Educator and Team Lead, Camps & Clubs to develop content for programs as required.
• Oversee the development of educational materials and programming by the Humane Educator and Team Lead, Camps & Clubs, working with the Manager to ensure programs align with the goals of the Humane Education department and organization.
• Support the Humane Educator and Team Lead, Camps & Clubs in the delivery of education-focused programs as necessary, such as attending on- or off-site presentations, hosting tours, and supervising large groups.
• Represent the Edmonton Humane Society as an ambassador at community awareness and other events as appropriate, to increase understanding of the work EHS does and promote Humane Education programs.
• Other duties as required.

Education & Requirements

• Diploma or degree in a related field (education, recreation, business administration, marketing/sales, animal welfare, humane education).
• Minimum 2 years’ of experience in administration or customer service, including preferably 1 year of supervisory/leadership experience.
• First Aid, CPR and AED Certification required; Pet First Aid is an asset.
• Security and background clearance check, including vulnerable sector, required.

Skills & Abilities

The ideal candidate will bring:

• Excellent customer service and interpersonal communication skills.
• Strong organizational skills with the ability to manage time effectively and handle multiple priorities.
• Strong written and oral communication skills.
• A problem-solving attitude with an eye for detail.
• Familiarity with office management procedures and basic accounting principles.
• Leadership skills to motivate and create a culture of collaboration that upholds high standards of performance and accountability.
• Knowledge of Microsoft Office Suite.
• Comfort interacting with large audiences of all ages as part of program and event support.
• Ability to work independently and as part of a team.
• Ability to travel with a valid driver’s license.
• Experience handling companion animals, including cats, dogs and small animals.
• Experience using a CRM (Customer Relationship Management) system is an asset.

What We Offer

Joining EHS means becoming part of a compassionate and dedicated team working toward a more humane community. You’ll be surrounded by passionate professionals who care deeply about what they do — for animals, for people, and for each other.

At EHS, we offer more than just a job — we offer meaningful work, growth opportunities and a supportive environment where you can thrive.

Why You’ll Love Working Here

• Meaningful work that makes a tangible impact in our community
• Supportive leadership and a collaborative, inclusive culture
• Opportunities for growth, learning, and professional development
• A strong focus on employee well-being and work-life balance

Compensation & Benefits

The Supervisor, Humane Education role is classified in Pay Band 4, with a pay range of $55428.00-$69310.50 per year, commensurate with the successful candidate’s education and experience.

EHS offers a competitive not-for-profit compensation package, which includes:

• Comprehensive health and dental coverage, including a Health Care Spending Account
• Employee & Family Assistance Program (EFAP) for personal, family and professional support
• RRSP/DPSP matching program to help you plan for the future
• Paid personal days, vacation, and bereavement time - including for pets
• Discounts on EHS programs and services
• Opportunities for personal and professional learning and growth

Hours of Work

• Standard hours: 40 hours per week; however, this position is expected to work the hours necessary to fulfill departmental responsibilities.
• Telecommuting or flexible work arrangements may be available for this role; details will be discussed during the hiring process.
• Flexibility may be required for evenings, weekends or special events.

OUR COMMITMENT TO INCLUSION & SAFETY

The Edmonton Humane Society (EHS) was founded on the principles of creating positive change in our community. Our hiring practices embrace compassion, support for our staff and volunteers, and our role as a community leader.

We believe that a culture of belonging — where people’s unique backgrounds, experiences, and perspectives are valued and respected — strengthens our ability to serve both animals and people. Our commitment to diversity, equity, inclusion (DEI), and reconciliation helps us support pet guardians facing access-to-care challenges, strengthen the human-animal bond, and build a more compassionate, engaged, and inclusive society.

EHS is also a COR-certified employer, recognized by Alberta’s Certificate of Recognition program for maintaining the highest standards of health and safety for our staff, volunteers and the animals in our care.