Beauty Advisor - Full Time - Sherway Gardens

L'OCCITANE Group (B Corp); Toronto; On-site; CAD 32,000 - 42,000; Full time

Job summary

L’Occitane in Toronto seeks a Beauty Host to welcome guests and craft a tranquil, sensory experience around our skincare and fragrance products. You will guide guests through our iconic brand atmosphere, ensuring memorable interactions and high standards of hospitality.

The role emphasizes strong communication, adaptability, and a customer-first attitude in a beauty retail setting, with a welcoming team environment and opportunities to contribute to store initiatives.

Qualifications

• Strong communication and listening skills are essential.
• Creative problem solving helps tailor sensorial experiences for guests.
• Entrepreneurial mindset with sales-driven environment is valued.
• Focus on customer satisfaction for both internal and external customers.
• Adaptability to changing guest needs and store dynamics.
• Basic technology skills for point-of-sale and store systems.

Responsibilities

• Be the Host: greet guests warmly and offer a sensorial experience.
• Prioritize guest experience and strive to exceed expectations.
• Keep an open mind and welcome feedback with a growth mindset.
• Support store operations and be proactive in helping customers.
• Foster a positive, inclusive team culture and collaborate effectively.
• Communicate with care, adapting style to diverse personalities.

Skills

Strong communication

Creative problem solving

Entrepreneurial attitude

Customer satisfaction focus

Adaptability

Basic technology skills

Job description

Who You Are:

Embark on a serene journey as a Beauty Host with L’Occitane. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

Who You Are:

Embark on a serene journey as a Beauty Host with L’Occitane. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.


• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.


• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.


• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.


• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.


• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.


• Entrepreneurial attitude with a background in a sales-driven environment


• Mindset focused on customer satisfaction (internal and external customers)


• Interest in skincare, body care and fragrance is beneficial.


• Adaptability and flexibility are recommended


• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable. We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.