Beauty Advisor

Holt Renfrew; Mississauga; On-site; CAD 24,245 - 34,784; Full time

Benefits offered by this job

Pension

Health & Dental benefits

Tuition assistance

Employee discount

Job summary

Holt Renfrew in Mississauga is searching for a Beauty Advisor responsible for forging strong customer relationships to enhance sales and loyalty. The role requires delivering outstanding service, exceeding sales targets, and maintaining product knowledge.

Ideal candidates will possess a high school diploma and have at least two years of experience in retail sales, preferably in a luxury setting. Competitive pay (between $17.60 – $25.25 per hour) plus commission, alongside benefits and a diverse work environment, are offered.

Qualifications

• Must exceed sales targets consistently.
• Require minimum of two years in commission-based sales.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Deliver extraordinary service to customers.
• Build and maintain a loyal client base.
• Drive brand sales through marketing and communication.

Skills

Sales targets

Team collaboration

Multi-tasking

Customer service

Make-up artistry

Education

High school diploma

Make-up artistry or aesthetics certificate

Job description

The Beauty Advisor is responsible for developing deep, long‑lasting relationships with customers that lead to an increase in sales, service, and loyalty.

Responsibilities

• Consistently deliver extraordinary service to all customers.
• Exceed all sales and service personal goals and targets.
• Exceed all sales and service brand goals and targets.
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
• Share expert‑level product knowledge with the entire store selling team.
• Maintain solid relationships with buyer, vendor, and selling manager.
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis.
• Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price change, and related sales support tasks.
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in‑store events, merchandise requests, sales follow‑up, birthdays, etc.
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
• Perform other duties, as assigned.
• Ensure compliance with privacy policies, regulations, and cyber security measures.

Qualifications

• High school diploma.
• Proven ability to exceed sales targets.
• Highly collaborative; working with and through others in a team‑oriented environment.
• Ability to work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervision.
• Ability to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays.
• Minimum of two or more years experience in a commission‑based sales environment.
• Make‑up artistry or aesthetics certificate may be required for certain brands.
• Prior retail sales experience in a luxury environment preferred.

Measures of Success

• Contribution to financial objectives.
• Individual objectives linked to the achievement of department goals.
• Feedback from internal and external clients.

Compensation & Benefits

Base pay: $17.60 – $25.25 per hour. The role is also eligible for commission in addition to base pay. Final compensation will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the interview process. Offers may vary with experience, qualifications, performance, and local market conditions. Includes pension, health & dental benefits, tuition assistance, and employee discount.

Equal Opportunity Employer

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all employees. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so you can have an accessible candidate experience. All requests are confidential and used only to meet candidate needs.