Beauty Advisor, La Prairie

Holt Renfrew; Westmount; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Health & dental coverage

Pension matching

Tuition assistance

Employee discounts

Continuous learning opportunities

Job summary

Holt Renfrew in Montreal seeks a Beauty Advisor responsible for developing strong relationships with customers to enhance sales and loyalty. This commission-based position requires not only exceeding sales targets but also providing extraordinary service.

The ideal candidate has a high school diploma, proven sales experience, and is bilingual in French and English. Compensation includes a base wage of $16.60–$25.25 plus commission along with benefits such as health coverage and employee discounts.

Qualifications

• Proven ability to exceed sales targets.
• Minimum of two years in a commission-based sales environment.
• Prior retail sales experience in a luxury environment preferred.

Responsibilities

• Deliver extraordinary service to customers.
• Exceed personal sales and service goals.
• Build a loyal client base and acquire new customers.
• Share expert product knowledge with the selling team.
• Drive brand sales through marketing opportunities.

Skills

Sales expertise

Bilingual (French and English)

Customer relationship management

Team collaboration

Multi-tasking in a fast-paced environment

Education

High school diploma

Job description

Job Summary

Beauty Advisor responsible for developing deep, long‑lasting relationships with customers to increase sales, service, and loyalty. The role is commission‑based and directly tied to sales volume results.

Responsibilities

• Consistently deliver extraordinary service to all customers.
• Exceed all sales and service personal goals and targets.
• Exceed all sales and service brand goals and targets.
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
• Share expert level of product knowledge with the entire store selling team.
• Maintain solid relationships with buyer, vendor, and selling manager.
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis.
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price change, and related sales support tasks.
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in‑store events, merchandise requests, sales follow‑up, birthdays, etc.
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
• Perform other duties, as assigned.
• Ensure compliance with privacy policies, regulations, and cyber security measures.

Qualifications

• High school diploma.
• Proven ability to exceed sales targets.
• Highly collaborative; working with and through others in a team‑oriented environment.
• Ability to work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervision.
• Ability to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays.
• Minimum of two or more years of experience in a commission‑based sales environment.
• Make‑up artistry or aesthetics certificate may be required for certain brands.
• Prior retail sales experience in a luxury environment preferred.
• Bilingual French and English.
• Assure compliance with privacy protection regulations and cybersecurity measures.

Measures of Success

• Contribution to financial objectives.
• Individual objectives linked to the achievement of department goals.
• Feedback from internal and external clients.

Compensation & Benefits

Base hourly wage $16.60–$25.25, plus commission. Eligible for commission in addition to base pay. Additional benefits include health & dental coverage, pension matching, tuition assistance, employee discounts, and continuous learning and development opportunities.

Equal Opportunity Employer

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or any other protected category.