Beauty Advisor

L'Occitane En Provence; Burnaby; Hybrid; CAD 25,000 - 29,000; Full time

Job summary

L'Occitane En Provence is hiring a Beauty Host in Burnaby. You will greet guests, create a sensorial experience, and guide customers through our beauty space with warmth and care.

This role emphasizes guest satisfaction, teamwork, and adaptability. Join our brand known for skincare and fragrance, where every interaction aims to leave a memorable impression.

Qualifications

• Strong communication and customer service skills.
• Entrepreneurial attitude in sales environments.
• Focus on customer satisfaction for both internal and external customers.
• Interest in skincare, body care, and fragrance.
• Adaptability and flexibility.
• Basic technology skills.

Responsibilities

• Be the host: greet every guest with hospitality and a sensorial experience.
• Prioritize guest experience and anticipate needs.
• Welcome feedback and maintain a growth mindset.
• Support store operations and solve problems with customers’ needs in mind.
• Foster a positive, inclusive team culture.
• Collaborate with the team using varied communication styles.

Skills

Customer service

Strong communication

Sales-driven mindset

Skincare interest

Adaptability

Basic technology skills

Job description

Who You Are:

Embark on a serene journey as a Beauty Host with L’Occitane Meteropolis at Meterotown. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

The pay range for this position is an hourly rate of $18.25 - $20.99 (depending on skills and experience).

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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