BDC Service Retention Manager

Dilawri Group of Companies; Mississauga; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Discounted vehicle purchase

Coaching & training programs

Health & dental plans

Wellness programs

Employee social events

Job summary

Dilawri Group of Companies in Mississauga is hiring a BDC Service Retention Manager to own the administrative support for the BDC Service operation and help streamline communications. This role focuses on ensuring timely processing of outreach and maintaining essential department documents.

The position requires call center experience and strong communication skills. The pay starts at $45,000 with a monthly bonus and a comprehensive benefits program.

Qualifications

• 1+ year of call centre customer service experience (Automotive BDC experience is a plus).
• Strong written, phone and digital communication skills.
• Customer-focused mindset with a team-player approach.
• Excellent organization and ability to stay detail-oriented under pressure.

Responsibilities

• Own the administrative support of the BDC Service operation.
• Monitor and action email, text and outreach campaign requests to ensure timely processing.
• Create, support, and maintain department documentation and resource management.
• Assist with training of new hires and existing team members.
• Perform additional duties as needed or as developments arise.

Skills

Call center experience

Written communication

Phone communication

Digital communications

Team player

Organized

Calm under pressure

Education

High school diploma

Job description

Join Canada’s Largest Automotive Group

We’re Opening a New Dealership And Hiring! Join Us At The Dilawri Career Fair To Explore Exciting Opportunities And Meet Our Team

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with .

Dilawri Group is now actively searching for a BDC Service Retention Manager to join our team at our Regional Head Office in Mississauga.

Pay Rate:

$45,000 + monthly bonus

Responsibilities

• The primary function of this roll is to own the administrative support of the BDC Service operation.
• Monitor and help action email, text and outreach campaign requests to ensure all department tasks are processed and completed in a timely and organized fashion.
• Create, support, and maintain department documentation and resource management.
• Assist with training of new hires and existing team members.
• Perform additional duties as needed or as they develop.

Qualifications

• 1 or more years of call centre customer service experience (Automotive BDC experience considered an asset)
• Customer focussed mindset with strong written, phone, and digital communication skills
• Team player with a positive, solution focussed attitude
• Ability to stay organized, detailed oriented, and calm under pressure
• High school diploma level education

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you.

About Us

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Comprehensive health & dental plans
• Employee wellness & assistance programs
• Employee social events

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.