Bartender | Part-Time | FirstOntario Concert Hall

Oak View Group; Hamilton; On-site; CAD 22,000 - 33,000; Full time

Benefits offered by this job

Benefits As Per The Union Agreement

Job summary

Oak View Group is seeking a bartender in Hamilton to serve beverages at events. You must be personable, professional, and able to work in a fast-paced environment with excellent attendance and availability for events.

The role pays $18.73 CAD per hour and is tip eligible per the union agreement. Benefits are provided as per the union agreement, with a schedule that may include nights, weekends and long hours.

Qualifications

• Six months or more experience bartending.
• High school diploma or GED preferred.
• Bartending school preferred.
• Accurate cash handling skills required.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Demonstrate the ability to meet the company standard for excellence in guest service and interactions.
• Follow bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures and regulations.
• Learn or know various beer, wine, and spirits; upsell to guests.
• Pour drinks responsibly and verify guest age per regulations.
• Communicate cut-offs to guests as required.
• Respond to guest requests or concerns; de-escalate intoxicated situations as needed.
• Notify management if decisions exceed standard scope; contact security if required.
• Restock products and manage bar inventory; maintain a clean workstation.

Skills

Bartending experience

Cash handling

Interpersonal skills

Communication

Multitasking

Flexibility

Education

High school diploma or GED

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. Must be personable, professional, and able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $18.73 CAD and is tip eligible (per CBA).

Benefits As Per The Union Agreement.

This position will remain open until December 25, 2026.

Responsibilities

• Demonstrate the ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers, and uniform standards.
• Follow the bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks, including state/federal regulations pertaining to the distribution of alcohol.
• Responsible for learning or having knowledge of various beer, wine varieties & spirits available and being able to learn to suggestively upsell products to guests.
• Pour drinks responsibly in accordance with company standards for serving size.
• Check the guest's ID in accordance with state/federal regulations to verify the minimum age requirement for the purchase of alcoholic beverages.
• Communicate a cut-off to a guest as required.
• Listening and responding to any customer requests or concerns.
• Bartenders are expected to de-escalate intoxicated guest situations. If a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as required.
• Contact a management member if unable to resolve or make a decision beyond the scope of standard decision-making.
• Request additional products or restock products as needed.
• Responsible for the issued bank at the bar.
• Maintains a clean and sanitary workstation at all times. Ensures that bar equipment is clean and well maintained.
• Other duties as assigned may include setting up and breaking down bar equipment as required and assisting with the organization of the cooler.

Qualifications

• Six months or more experience bartending.
• High school diploma or GED is preferred.
• Bartending school preferred.
• Accurate cash handling skills are required.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Excellent interpersonal and communication skills.
• Ability to work a flexible schedule, including nights, weekends, and long hours.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.