Bartender — Guest Experience Specialist

Lahal Management LP

Richmond

On-site

CAD 22,000 - 29,000

Full time

11 days ago

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Job summary

River Rock Casino Resort in Richmond, BC is seeking enthusiastic Server 1/Bartender to join our Food & Beverage team. You will deliver professional, attentive service in a fast-paced dining environment.

Requirements include 1 year serving experience, Serving It Right, and ability to obtain a Gaming Worker License. The role offers on-site work, weekend shifts, and opportunities to grow within a premier hospitality venue.

Qualifications

Minimum 1 year of serving experience with strong, service-oriented communication.
Experience with Squirrel POS is an asset.
Serving It Right Certification is required.
Ability to obtain Gaming Worker License.

Responsibilities

Greet guests warmly, using names whenever possible to create a personalized and memorable experience.
Escort guests to tables, present menus, and highlight daily features and promotions.
Describe menu items and beverages with confidence, including preparation methods and flavor profiles.
Take accurate guest orders, offer thoughtful recommendations, and anticipate guest needs.
Serve food and beverages promptly, check in for satisfaction, and ensure a seamless dining experience.
Prepare beverages and select food items when applicable.
Address guest concerns with professionalism or elevate to leadership when needed.
Present bills and process payments accurately.
Clear and reset tables, maintain cleanliness, and restock service areas as required.
Complete opening and closing responsibilities, including cash float counts when applicable.
Assist in covering other sections to support overall service flow.
Follow Serving it Right standards when serving alcoholic beverages.