Bartender- Chelsea Hotel - Toronto

Careers - Langham Hospitality Group; Toronto; On-site; CAD 25,000 - 36,000; Full time

Job summary

The Chelsea Hotel, Toronto invites applications for a Guest Service/Bartender role. You will greet guests, take beverage orders, and serve in a fast-paced setting while ensuring guest satisfaction.

The role includes cash handling, ringing orders, and maintaining a clean bar area with strict safety and liquor licensing compliance. Smart Serve certification is required, and strong English communication is essential.

Qualifications

• Smart Serve certification is required.
• Experience in guest service and bartending is preferred.
• Must read, write and speak English clearly.

Responsibilities

• Greet guests and take orders for food and beverages in accordance with legislation.
• Provide speedy and accurate beverage and food service.
• Process guest checks and handle cash/credit transactions.
• Post charges to guest accounts accurately.
• Answer guest questions or direct to the right person to ensure satisfaction.
• Maintain a pleasant, helpful attitude toward guests, colleagues and managers.

Skills

Guest interaction

Bartending

Cash handling

Multitasking

Education

Smart Serve Certification

Tools

Remanco system

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the \"Corkscrew\" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Principal Responsibilities

My Guest

• Greets guests and takes orders for food and beverages from guests and servers in accordance with relative legislation.


• Speedy and accurate service of beverages and food.


• Timely presentation of guest checks. Cash and credit card handling procedures.


• Accurate posting of charges to guest accounts.


• Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.


• Should always conduct him/herself with a pleasant and helpful attitude towards guest, co-workers and managers.

My Product

• Complete specified opening procedures, to include correct cash and key handling procedures.


• Prepare the bar for service, including preparation of the dishwasher, stocks, mixers, ice and garnishes.


• Maintain efficient working usage of the Remanco system and ensures that all orders are input into the system.


• Adherence to liquor licensing regulations at all times.


• Maintenance of a hygienic and safe working environment at all times.


• Maintains an efficient working par stock.


• Complete full closing procedures, duties to include delivery of empties to pick up area.


• Reconciliation of cash and vouchers to sales receipts at the end of each shift, for deposit to the General Cashier.


• Completions of bar requisition upon completion of each evening shift.

My Chelsea

• Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS


• Follow Chelsea grooming policy. Nametag must be visible at all times.


• Complies with Hotel and Company's Policies and Procedures.


• Perform any other duties as assigned by the Manager.

Academic and Working Qualifications

Working Experience

• Previous Guest Service experience.


• Previous Bartending Experience.

Education

• Smart Serve Certification required

Soft Skills

• Good communication skills.

Languages

• Must be able to read, write, speak English

Physical Requirements

• Flexible availability.


• Must be able to work under pressure.


• Able to stand for long periods of time.


• Able to lift and bend.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.
For more information about the property, please visit:https://www.chelseatoronto.com/en/