Barista & Guest Service Attendant

Compass Group Canada (Beaver) Ltd.; Toronto; On-site; CAD 21,000 - 30,000; Full time

Job summary

Compass Group Canada (Beaver) Ltd. in Toronto is seeking a friendly hospitality associate to prepare beverages (coffee, tea, espresso) to customer specifications and to serve guests with outstanding service.

You will maintain stock levels in the micro market, perform cleaning and side duties, sanitize high-touch areas every two hours, and follow FIFO/FEFO and health and safety policies. Training will be provided, including 24/7 training within one month of start date.

Responsibilities

• Carefully prepare beverages according to customer specifications, including but not limited to coffee, tea, and espresso.
• Serve guests using principles of outstanding customer service.
• Maintains stock levels of items within the micro market, including but not limited to milk and cold beverages as required.
• Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to replenishing the condiment cart, cleaning the espresso machines, washing smallwares as required.
• Sanitizes all high touchpoint surfaces every two hours, or when soiled visibly.
• Refill the coffee machine hopper with coffee beans.
• Checks, cleans and refills the condiment station as required.
• General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine.
• Maintains accurate records of discarded or diverted items, including removal of the items to P1 storage.
• Keeps items stocked based on sales volume.
• Follows all Optimum Service Training techniques to ensure exceptional customer service during service.
• Acts with purpose and intention – uses effective time management skills.
• Interact with customers and resolve customer complaints politely and promptly.
• Checks all items within the assign area for expiration weekly and removed items that are past their best before date; always follows FIFO and FEFO procedures.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
• Must interact with co-workers to ensure compliance with company service standards, and company inventory and cash control procedures.
• Always follow all uniform and jewelry policies.
• Must always follow all health and safety and quality assurance company policies.
• Must complete 24/7 training within one month of start date, and annually thereafter.

Job description

Compass Group Canada (Beaver) Ltd. in Toronto is seeking a friendly hospitality associate to prepare beverages (coffee, tea, espresso) to customer specifications and to serve guests with outstanding service.

You will maintain stock levels in the micro market, perform cleaning and side duties, sanitize high-touch areas every two hours, and follow FIFO/FEFO and health and safety policies. Training will be provided, including 24/7 training within one month of start date.