Bar Support & Security Supervisor

Frobisher Inn; Iqaluit; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Subsidized staff housing

Relocation assistance within Canada

Competitive compensation

Job summary

The Storehouse Bar & Grill at the Frobisher Inn in Iqaluit, Nunavut is seeking a professional Bar Support & Security Supervisor to join our team. This leadership role is responsible for guest safety, operational support, team supervision, and security oversight in one of Nunavut's busiest hospitality venues.

You will work closely with the General Manager to ensure a safe, welcoming, and enjoyable guest experience while supporting day-to-day operations at Storehouse Bar & Grill.

Qualifications

• Experience in bar, nightclub, hospitality, hotel, restaurant, or security environment.
• Supervisory or leadership experience preferred.
• Strong conflict-resolution and de-escalation skills.
• Excellent communication and customer service abilities.
• Ability to remain calm and professional under pressure.
• Flexibility to work evenings, weekends, holidays, and late-night shifts.
• Ability to work independently while exercising sound judgement.

Responsibilities

• Ensure the safety, comfort, and enjoyment of all guests.
• Regularly engage with guests and check in to ensure they are having a positive experience.
• Address guest concerns, complaints, or service issues in a professional and timely manner.
• Foster a welcoming and inclusive atmosphere throughout the venue.
• Monitor patron behaviour and ensure compliance with establishment policies and Nunavut liquor legislation.

Skills

Leadership

Customer service

Communication

Conflict-resolution

Problem solving

De-escalation

Job description

BAR SUPPORT & SECURITY SUPERVISOR

Storehouse Bar & Grill | Frobisher Inn

Iqaluit, Nunavut

Full-Time | 40 Hours Per Week

Reports to: General Manager, Storehouse Bar & Grill

Looking for an opportunity in Canada's North?

The Storehouse Bar & Grill at the Frobisher Inn is seeking a professional, approachable, and hands-on Bar Support & Security Supervisor to join our team. This leadership role is responsible for guest safety, operational support, team supervision, and security oversight in one of Nunavut's busiest hospitality venues.

The successful candidate will play a key role in creating a safe, welcoming, and enjoyable guest experience while supporting the General Manager in the day-to-day operation of the Storehouse Bar & Grill.

Key Responsibilities

1. Ensure the safety, comfort, and enjoyment of all guests.
2. Regularly engage with guests and check in to ensure they are having a positive experience.
3. Address guest concerns, complaints, or service issues in a professional and timely manner.
4. Foster a welcoming and inclusive atmosphere throughout the venue.
5. Monitor patron behaviour and ensure compliance with establishment policies and Nunavut liquor legislation.

Leadership & Team Support

1. Provide leadership and direction to the Bar Support & Security team.
2. Promote and maintain a positive, respectful, and collaborative team environment.
3. Support employee engagement and contribute to a strong workplace culture.
4. Provide operational coverage and leadership support during supervisor absences or as required by the business.
5. Work closely with servers, bartenders, support staff, and management to ensure smooth operations.

Security & Operations

1. Maintain a safe and secure environment for guests, employees, and property.
2. Verify identification and ensure compliance with legal age requirements and liquor regulations.
3. Professionally manage difficult situations involving intoxicated, disruptive, or non-compliant patrons.
4. Complete incident reports and communicate concerns to management.
5. Conduct routine security checks throughout the property.
6. Assist with crowd control and guest management during peak periods and special events.

Opening & Closing Responsibilities

1. Assist with opening and closing duties as assigned.
2. Conduct end-of-night security walkthroughs and building checks.
3. Ensure all guests have safely exited the premises at closing time.
4. Assist with securing the facility and reporting maintenance or safety concerns.
5. Support operational readiness for the next business day.

Qualifications

1. Previous experience in a bar, nightclub, hospitality, hotel, restaurant, or security environment.
2. Previous supervisory or leadership experience preferred.
3. Strong conflict-resolution and de-escalation skills.
4. Excellent communication and customer service abilities.
5. Ability to remain calm and professional under pressure.
6. Flexibility to work evenings, weekends, holidays, and late-night shifts.
7. Ability to work independently while exercising sound judgement.

What We Offer

1. Full-time employment (40 hours per week)
2. Competitive compensation
3. Subsidized staff housing available
4. Relocation assistance available within Canada for the successful candidate
5. A unique opportunity to live and work in Nunavut