Bar Porter - Casino Service

067 Hard Rock Ottawa Racetrack Emp Svc In; Ottawa; On-site; CAD 34,000 - 46,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Bar Porter to support busy casino bar outlets by stocking, cleaning, and assisting bartenders. The role emphasizes guest service, accuracy, and adherence to health and safety standards.

One year of bar porter or bar back experience in a casino or high-volume setting is preferred, with solid knowledge of beverages and garnishes. This position requires standing, lifting, and working on a fast-paced casino floor.

Qualifications

• Minimum 1 year of experience as a bar porter and/or bar back in a casino, high-volume nightclub or high-volume restaurant preferred.
• Knowledge of beverages, glassware, and garnishes.

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Cleans bar area, including bar tops, sinks, glasses, refrigerators, coolers and other bar appliances
• Ensures bar is set properly
• Stocks assigned bar with product and supplies throughout the shift
• Prepares all mixes and garnishes
• Maintain cleanliness of work areas throughout the shift
• Notify management of maintenance repair issues relating to the bar and service area
• Complete any additional reasonable requests by management
• Demonstrates impeccable product knowledge
• Entertain guests with amplified service
• Lives the Brand

Skills

Bar Porter experience

Casino environment knowledge

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Company: Hard Rock Ottawa Hotel & Casino location: Ottawa, Ontario job type: Part Time Permanent is this a current vacancy? Yes, this is an existing open position.

Compensation

CAD $ 19.33/ Hr

License Requirements

• AGCO License, Smart Serve Certificate

OVERVIEW

The Bar Porter plays a key support role in ensuring the efficient operation of casino bar outlets by maintaining cleanliness, stocking supplies, and assisting bartenders in delivering exceptional guest service. This position is responsible for replenishing beverages, glassware, ice, and bar supplies; maintaining sanitary standards; and ensuring bar areas remain organized, fully stocked, and guest-ready at all times. The Bar Porter works in a fast-paced environment and collaborates closely with bartenders, servers, and other team members to support seamless service while adhering to all health, safety, and responsible service regulations. A commitment to teamwork, attention to detail, and delivering an outstanding guest experience is essential.

RESPONSIBILITIES

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Cleans bar area, including bar tops, sinks, glasses, refrigerators, coolers and other bar appliances in accordance with Hard Rock policies.
• Ensures bar is set properly.
• Ensures all soda gun products, fruit garnishes, and mixes meets service standards.
• Stocks assigned bar with product and supplies throughout the shift.
• Prepares all mixes and garnishes.
• Thank guests with genuine appreciation and provide a fond farewell.
• Maintain cleanliness of work areas throughout the shift.
• Notify management of maintenance repair issues relating to the bar and service area.
• Complete any additional reasonable requests by management.
• Demonstrates impeccable product knowledge.
• Answer questions - accurately and politely.
• Direct guests to areas & restrooms.
• Create memorable experiences.
• Entertain guests with AMPLIFIED SERVICE.
• Lives the Brand.

EXPERIENCE, EDUCATION, QUALIFICATIONS

• A minimum of one (1) year of experience as a bar porter and/or bar back in a casino, high-volume nightclub or high-volume restaurant preferred.
• Must have knowledge of beverages, glassware, and garnishes.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

WORKING CONDITIONS

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process. We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Be Iconic Represents the Roots of Our Culture

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!